Senior Product Manager (Salesforce)

Nava PBC

9h•$98,000 - $153,000•Remote

About The Position

Nava is seeking a Product Manager to advance its mission of improving digital services provided by government. The role works directly with government partners and Nava’s engineering, design, business, and project management teams to create useful experiences for the public and government staff. The Product Manager sets product direction, scopes features, removes obstacles, and assesses business impact on government contracts. The position calls for a holistic, user-centered approach and the ability to make progress in ambiguous situations with incomplete information. The successful candidate communicates transparently, builds consensus, and turns divergent needs into actionable plans. Nava leadership will determine the role’s level based on the candidate’s experience and skillset. Nava is a consultancy and public benefit corporation that partners with federal, state, and local agencies on technology modernization. It applies human-centered design and modern engineering practices to help agencies improve digital products and services. The role is remote-first and requires work from the contiguous United States; fully remote options are available only to people residing in the listed states.

Requirements

At least 3 years as a Product Manager or Product Owner on Salesforce-based products, such as Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud.
Hands-on understanding of the Salesforce data model, including objects, fields, relationships, record types, and page layouts.
Experience configuring or specifying declarative tools such as Flow, validation rules, permission sets, reports, and dashboards.
Bachelor’s degree or equivalent experience.
Experience running and/or shipping consumer web applications.
Ability to create strong product plans and build support across the team, government partners, and other contractors.
Excellent written and verbal communication skills, including communicating technical, user experience, and project management trade-offs.
Strong bias toward action and ability to step into team gaps and structure an action plan in ambiguous situations.
Ability to execute with incomplete information, exercise sound product instincts, and create order from divergent needs.
Ability to define product objectives and work backward to establish the path and communications needed to achieve them.
Ability to identify market trends and shifts that may affect product direction and update plans based on future expectations.
Adaptive, empathetic, collaborative, and positive mindset.
Legal authorization to work in the United States without visa sponsorship now or in the future.
Ability to meet any other government contract requirements applicable to the position; a government background check or security clearance may be required depending on the contract.
Must work from the contiguous United States.

Responsibilities

Define the vision, goals, and measures of success for managed products and services.
Work with designers, business analysts, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches.
Set project direction, scope, and priorities, from high-level initiatives to specific features, user stories, and business metrics.
Work with cross-functional teams to develop and ship projects.
Socialize, iterate on, and build support for product initiatives with teammates, government partners, and other contractors.
Collaborate with project management to prioritize roadmaps and incoming work.
Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors.
Understand and communicate the needs of end users, population segments served, and government partners.
Measure progress toward business goals and user needs, and translate data insights into action.
Make tactical decisions to improve design, define requirements, and build stakeholder support for the path forward.

Benefits

Comprehensive medical, dental, and vision plans.
Disability, life, and accidental death insurance at no cost to employees.
Vacation, holidays, and floating holidays, including Juneteenth; 12 paid federal holidays each year in addition to regular PTO.
Eligible employees may receive a performance-based annual bonus when Nava meets its goals.
Paid parental leave and weekly meals delivered to the home for new parents.
Wellness platform with physical, mental, and emotional health resources and support tools.
Virtual doctor visits with no copay, depending on available providers.
Earned extended unpaid sabbatical leave after continuous service.
401(k) plan with a 4% company match.
Remote-first flexible work environment.
Company laptop and home-office setup assistance through Staples.
Monthly reimbursement for eligible home-office utility expenses.
Internal training programs and professional learning resources.
LinkedIn Learning access and annual allowance for courses, tuition, and certifications.
Referral bonus for successful employee referrals.
Pre-tax commuter benefits for applicable in-office travel.
Collaborative, remote-friendly team environment.