Salesforce Product Manager

YOUTH VILLAGES, INC.

3d • Remote

About The Position

Youth Villages is seeking a Salesforce Product Manager to serve as the functional and technical lead for Salesforce and related systems. Working with the Director, senior leadership, product analysts, and departments, this person will manage the platform, integrations, roadmap, requirements, administrative functions, support, documentation, testing, rollouts, analytics, and vendor relationships. The role translates business needs into requirements and solutions, ensures solutions align with best practices and operational needs, and guides analysts and stakeholders through product discovery and delivery. The position is performed from a secure, private home office with reliable high-speed internet and a moderate noise level.

Requirements

• Demonstrated understanding of data and data management practices, including working with data users to ensure data collection and management follow best practices.
• Ability to assess the impact of new requirements on current platforms and upstream and downstream applications, systems, and processes.
• Excellent product and project management skills and experience.
• Ability to meet deadlines, prioritize simultaneous requests, and manage laterally, upwards, and with external vendors.
• Ability to communicate across all organizational levels and work with diverse project teams.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to regularly learn and adopt new technology.
• Ability to influence cross-functional teams without formal authority.
• Demonstrated experience managing employees.
• Bachelor’s degree in Computer Science, Business, Engineering, or a related field, or equivalent experience.
• At least 3 years of product management or similar experience.
• At least 7 years of Salesforce experience.
• Experience working with nonprofit organizations.
• Salesforce Certified Platform Administrator II certification.
• Salesforce Certified Agentforce Nonprofit Consultant certification.
• Salesforce Certified Application Architect certification.
• Must work from a secure, private home office with reliable high-speed internet.
• Must be able to remain seated for extended periods, use a computer keyboard, mouse, and standard office equipment continuously, and meet the stated vision, hearing, and speaking demands.
• Must occasionally move about the workspace and lift or carry light office supplies, files, or laptop equipment, typically weighing less than 15 pounds.

Nice To Haves

• At least 2 years of technical consulting experience is strongly preferred.
• Salesforce Certified Platform Strategy Designer certification.
• Salesforce Certified Platform User Experience Designer certification.
• Salesforce Certified System Architect certification.
• Salesforce Certified Technical Architect certification.
• Salesforce Certified Platform Data Architect certification.
• Salesforce Certified Platform Development Lifecycle and Deployment Architect certification.
• Salesforce Certified Platform Identity and Access Management Architect certification.
• Salesforce Certified Platform Sharing and Visibility Architect certification.
• Salesforce Certified Omnistudio Developer certification.

Responsibilities

• Operate as a functional leader alongside Product Analysts to manage Salesforce.
• Serve as system lead for Salesforce and related systems and integrations.
• Support system integration and coordinate data flows between systems.
• Prepare and maintain short- and long-term product roadmaps.
• Guide Product Analysts in discovery and gathering business requirements, and organizing those requirements into features, stories, and tasks.
• Understand business needs, translate them into requirements, and update requirements as needed.
• Ensure solutions follow best practices and meet business needs.
• Oversee Salesforce administrative functions, including user account maintenance, workflows, and routine tasks.
• Manage help desk tickets and support Product Analysts responding to product requests.
• Oversee the production of functional, technical, and system design training and documentation.
• Complete regular internal system audits and prepare for upgrades.
• Act as technical lead for all Salesforce projects.
• Partner with Product Analysts and stakeholders to understand and document current and future-state business processes.
• Work with internal and external teams to understand operational data needs and ensure solutions align.
• Facilitate testing of new functionality and manage rollouts.
• Regularly report analytics on platform utilization and functionality.
• Monitor and evaluate new technologies and features and inform the company of their potential application to the product.
• Manage vendor relationships, including product licensing.

Benefits

• Medical, dental, prescription drug, and vision coverage.
• 401(k).
• Two weeks of paid vacation for full-time employees; one week for part-time employees.
• 12 paid sick days per year.
• 11 paid holidays.
• Paid parental leave.
• Mileage and cell phone reimbursement when applicable.
• Tuition reimbursement and licensure supervision.
• Continuous training for growth and development.
• Clinical and administrative advancement opportunities. Benefits are excluded for variable-status employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager