Manager, Salesforce

LINQ•Denver, CO

18h

About The Position

LINQ is a high-growth software company that provides cloud-based operational software to K-12 school districts. Business Platforms sits within Data & Platforms and supports the systems behind LINQ’s revenue engine and customer experience across Sales, Marketing, Customer Support, and Contracts. The team includes Salesforce administrators, developers, and engineers working across employees, onshore contractors, and nearshore partners, and reports to the Director, Data & Platforms. The Business Platforms Manager leads and grows the Salesforce team and oversees operations, security, and integrations across Salesforce and connected platforms, including HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics. This is a player-coach role with end-to-end ownership of Salesforce architecture, development, implementation, and operations. The manager remains hands-on with code and design reviews, handles complex technical problems, and develops the team so that work does not depend on a single person. The role is accountable for keeping platforms secure, stable, and reliable; delivering enhancements, integrations, and implementations on schedule and with measurable business results; and serving as a trusted technology partner to business teams. It also covers platform health, architecture, data integrity, security, release management, DevOps, incident response, vendor and partner management, user adoption, and continuous improvement. Occasional after-hours support is required for releases and critical incidents. Travel is less than 10%.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.
6+ years of Salesforce experience across architecture, development, and operations, including 4+ years of hands-on development.
2+ years of direct people leadership managing Salesforce administrators, developers, or engineers, including blended teams of employees, contractors, and offshore or nearshore resources.
Proven Salesforce architecture experience designing multi-cloud solutions across Sales Cloud and Service Cloud, plus marketing and quoting platforms.
Strong knowledge of data modeling, the Salesforce security model, and governor limits.
Hands-on development skills in Apex, Lightning Web Components, SOQL, Flows, and Salesforce APIs.
Demonstrated experience integrating Salesforce with ERP, CPQ/contract and e-signature, marketing automation, sales enablement, customer onboarding, survey, and data platforms using APIs and middleware.
Experience owning platform operations, including release management, CI/CD, incident and problem management, monitoring, and SLAs.
Experience owning platform security and access controls across Salesforce and connected systems.
Track record supporting Sales, Marketing, Customer Support, and Contracts/Quote-to-Cash processes.
Experience leading delivery using Agile/Scrum methods.
Excellent communication and stakeholder skills, including the ability to influence executives and explain technical trade-offs in business terms.

Nice To Haves

Salesforce certifications such as Application Architect, System Architect, Platform Developer I/II, Administrator or Advanced Administrator, Platform App Builder, or Integration Architect.
Experience with Salesforce CPQ/Revenue Cloud and contract lifecycle management tools.
Experience with HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics, and connecting them to Salesforce.
Experience putting AI-enabled CRM capabilities such as Agentforce, Einstein, and Data Cloud into production.
Experience in SaaS or subscription businesses, ideally in EdTech or the public sector.
Familiarity with ITSM frameworks and tools such as ITIL, Jira Service Management, or ServiceNow, and Confluence documentation practices.

Responsibilities

Lead, mentor, recruit, hire, onboard, and develop administrators, developers, engineers, and platform specialists across onshore and nearshore locations and time zones.
Run 1:1s, performance reviews, and career development; set team goals, SLAs, and quality standards for employees and vendors.
Run the team using Agile/Scrum methods, manage consulting partners, vendors, contractors, and statements of work, and focus on delivery throughput.
Oversee day-to-day operations of Salesforce, HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics, including platform health, availability, performance, data integrity, licenses, environments, provisioning, logging, monitoring, and alerting.
Lead incident, problem, and change management, including root-cause analysis and maintenance of recovery procedures.
Design and oversee platform architecture, data models, and security models supporting Marketing, Sales, Contracts, Accounting, and Customer Support.
Lead Salesforce development and implementation, including hands-on work and reviews involving Apex, Lightning Web Components, SOQL/SOSL, Flows, and Salesforce APIs; enforce coding standards and secure development practices.
Lead implementations from requirements through go-live, including configuration, data migration, testing, training, and hypercare.
Architect, build, and oversee integrations between Salesforce and connected business platforms, ERP/finance and billing, identity management, product applications, and the enterprise data platform.
Monitor integration health and maintain error handling, retry, and recovery procedures.
Own platform security and access controls, including least-privilege access, role hierarchy, sharing, field-level security, Shield encryption, audit trails, and periodic access reviews.
Support privacy, regulatory, and audit requirements, including SOC 2, FERPA, and state privacy laws, in partnership with Security and Data Governance.
Own release management and DevOps, including Git-based source control, SFDX, CI/CD pipelines, release calendars, deployment standards, and rollback plans.
Lead unit, integration, regression, and user acceptance testing, and track vendor release cycles for connected platforms.
Keep runbooks, configuration documentation, and data-flow diagrams current.
Partner with business leaders to discover requirements, run solution-design workshops, lead user acceptance testing, drive adoption through training and release communications, and maintain data quality across platforms.
Review designs, approve solutions, and make build-versus-buy-versus-configure decisions that support delivery.
Use a declarative-first, Flow-first approach, applying custom code when appropriate, and put AI capabilities such as Agentforce, Einstein, and Data Cloud into production when they deliver clear business value.
Provide occasional after-hours support for releases and critical incidents.

Benefits

401(k) plan with a 4% employer match on total earnings.
Company bonus or target sales commission, as applicable.
Flexible Open Paid Time Off plan.
Paid parental leave.
Ten paid corporate holidays each year.
16 paid volunteer hours.
Medical, dental, and vision coverage, with PPO and HDHP options; FSA or HSA options, including employer HSA contributions.
Employer-paid short-term disability, long-term disability, basic life, and AD&D insurance.
Gym reimbursements.
Travel assistance savings, employee assistance, and pet insurance options.
Referral bonus for successful candidate referrals.