Salesforce Project Manager
About The Position
The Program Manager oversees and leads the setup and implementation of the Ohio Department of Children and Youth’s Salesforce program. The role is ultimately accountable to the agency for driving Salesforce org setup, overseeing Salesforce projects and application rewrites, establishing governance and operations, and ensuring risks are addressed so that deliverables are completed on time and meet business, technical, and quality requirements. The Program Manager leads program strategy, planning, and execution; manages project timelines, budgets, deliverables, and resources; and coordinates governance, risk management, and compliance across implementations. The role serves as a liaison between business stakeholders and technical teams, facilitates requirements gathering and prioritization, and communicates progress, milestones, and issues to leadership. It also drives business process improvement, CRM adoption, data quality, change management, user training, reporting, and performance measurement. This is a non-coding technical oversight role. The Program Manager collaborates with Salesforce developers, administrators, architects, vendors, internal teams, DCY leadership, and subject matter experts to support scalable and maintainable solutions and enterprise integrations. The position leads meetings, manages the program plan and roadmap, coordinates vendors, tracks risks and issues, and provides project-management support such as maintaining work breakdown structures and schedules, supporting requirements definition, conducting status meetings and risk assessments, tracking action items, and reporting to Division Leadership.
Requirements
- Four-year college degree or equivalent technical study.
- At least 7 years of project management experience in IT projects, with a proven record of managing multiple concurrent projects and successfully delivering them.
- At least 5 years of business process analysis experience.
- At least 3 years of workflow automation experience.
- At least 3 years of Salesforce experience.
- Competency with Microsoft Visio, Word, Excel, PowerPoint, and Outlook.
- Solid experience leading workflow automation solution implementations, including gathering and creating efficient business workflows.
- Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
- In-depth knowledge of project planning techniques and automated project planning tools.
- Experience managing multiple priorities and responsibilities.
- Excellent documentation skills and experience creating project charters, implementation plans, test plans, deployment plans, reports, and presentations.
- Strong planning, organizational, time-management, verbal, written, interpersonal, client-facing, and internal communication skills.
- A proven track record managing complex infrastructure and website development projects from conception through completion with cross-functional teams.
- Experience performing business analysis and/or project management for software development projects.
- Experience in vendor management.
- Strong decision-making and critical-thinking skills.
Nice To Haves
- Large-scale Salesforce implementation experience.
- Project Management Professional (PMP) credentials.
- Experience leading digital workflow automation projects.
Responsibilities
- Define and drive the Salesforce program vision, strategy, and roadmap, aligning initiatives with business goals and stakeholder priorities.
- Lead cross-functional teams in program planning and execution.
- Manage the end-to-end lifecycle of Salesforce-related projects and initiatives, including timelines, budgets, deliverables, and resource allocation.
- Oversee Salesforce org setup, application rewrites, governance processes, and program operations.
- Ensure governance, risk management, and compliance across Salesforce implementations.
- Act as a liaison between business stakeholders and technical teams; facilitate requirements gathering, prioritization, and expectation setting.
- Communicate status updates, milestones, risks, and issues to senior leadership and Division Leadership.
- Analyze and improve business processes through Salesforce automation and tools; promote CRM adoption, data quality, and user engagement.
- Collaborate with Salesforce developers, administrators, and architects on technical solutions and oversee scalability, performance, maintainability, and enterprise integrations.
- Lead change management, plan and coordinate user training, and support onboarding and enablement.
- Track KPIs and success metrics and deliver dashboards and reports that provide business insight.
- Coordinate and delegate program activities and work with vendors, internal teams, DCY leadership, and program-area SMEs.
- Develop and maintain work breakdown structures, project schedules, and program plans; support requirements definition and drive projects toward on-time, on-budget delivery that meets quality standards.
- Identify project risks and issues, develop and implement mitigation strategies, conduct risk assessments, and track action items.
- Lead meetings, oversee projects, manage vendor relationships, and provide presentations and project documentation tailored to the audience.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
