Salesforce Project Analyst

Onterris•Little Rock, AR

7d•$75,000 - $85,000

About The Position

The Salesforce Project Analyst provides user support and administration for Onterris’s Salesforce instance and supporting systems. The role focuses on onboarding and offboarding, ticket-based request support, report generation, user training, and data integrity. It also provides frontline support to employees using Salesforce, including responding to troubleshooting requests and questions through the ticket system. The position requires at least two years of experience supporting a CRM system.

Requirements

Associate degree or higher from an accredited university.
Salesforce Platform Administrator I certification.
2–5 years of experience with Salesforce or other CRM systems.
Ability to work remotely with limited supervision.
Ability to work as part of a team and independently.
Ability to learn and teach various software to other users.
Proficiency with Microsoft Office software and/or PC programs.
Demonstrated customer service experience.
Ability to meet deadlines, multitask, and prioritize as necessary.
Ability to interface with cross-functional teams and all levels of personnel and management.
Strong problem-solving and analytical skills.
Solid organization and time-management skills.
Effective verbal and written communication skills.
Ability to manage multiple responsibilities independently; self-starter and self-motivated.

Nice To Haves

Experience with Salesforce Marketing Cloud and Pardot.
Experience in software development or writing custom code for SaaS systems.
Experience with advanced Microsoft Excel functions, such as VLOOKUP and pivot tables.

Responsibilities

Provide in-person and/or remote support to end users for Salesforce and related systems.
Assist with onboarding and offboarding tasks for day-to-day operations and during new company acquisitions.
Perform system administration, including maintaining and updating back-end configurations and Flow automation.
Prepare and upload CSV files for data imports requested by users or needed during new company acquisitions.
Coordinate with developers to communicate and roll out system updates.
Provide and assist with Salesforce training remotely.
Create and update recorded and written training materials for the company’s internal knowledge database.
Participate in system upgrades, integrations, and testing of new functionality as requested.
Diagnose and troubleshoot Salesforce user issues companywide through the help desk ticketing system.
Follow company safety rules and OSHA regulations, including attending required safety training programs.
Participate in the company’s continuous improvement programs and support team efforts.
Keep current on industry trends through formal training, professional publications, and professional workshops.
Perform other duties as assigned.