Salesforce Business Analyst

Agilysys•Alpharetta, GA

2d•Hybrid

About The Position

Agilysys is seeking a Salesforce Business Analyst with strong functional knowledge and hands-on Salesforce administration skills. This hybrid role supports business process improvement, user adoption, and executive reporting while ensuring the Salesforce platform is configured to meet evolving business needs. The role bridges business stakeholders and technical teams. It partners with sales leaders, executives, and end users to define requirements, translate them into solutions, and support effective use of Salesforce across the organization. The analyst also collaborates with Salesforce developers, IT, vendors, and integration partners to design, test, and deploy enhancements. Agilysys provides hospitality software and services to organizations such as hotels and resorts, casinos, cruise lines, dining operations, healthcare and senior living organizations, and entertainment venues. The company describes its benefits package as including a 401(k) plan with employer matching, paid parental and sick leave, medical, dental, and vision benefits, paid holidays, disability and basic life insurance, a mental health program, and tuition reimbursement.

Requirements

Around 5 or more years of Salesforce experience as a Business Analyst, Administrator, or in a hybrid role.
Proven experience working with Sales leaders and executives in a technology or SaaS environment.
Strong knowledge of Salesforce Sales Cloud.
Hands-on experience with Salesforce reports, dashboards, and Analytics.
Strong business process mapping, documentation, and requirements-gathering skills.
Strong communication skills and ability to influence adoption and train non-technical users.
Salesforce Administrator certification required.
Ability to manage multiple priorities and work proactively and independently.
Customer-focused approach and interest in improving user experience and business outcomes.
Strong relationship-building skills and ability to influence stakeholders across organizational levels.
Collaborative approach in cross-functional environments.
Adaptability in a fast-paced, evolving business environment.
Strong attention to detail, organization, and time management.
Analytical thinking and a continuous-improvement mindset.
Ability to communicate effectively with executives, managers, technical teams, and end users.
Willingness to complete required license applications, background checks, security checks, and other documentation, and to provide identification documents required by applicable governmental agencies.

Nice To Haves

Knowledge of Service Cloud or other Salesforce products.
Experience facilitating cadence meetings and steering committees.
Familiarity with offshore collaboration.
Familiarity with Agile/Scrum methodology.
Salesforce Business Analyst certification.

Responsibilities

Gather, document, and prioritize business requirements with sales leaders, executives, and end users.
Translate business needs into user stories, process flows, and solution designs.
Identify opportunities to optimize business processes in Salesforce and connected applications.
Drive user adoption through training, communications, and change management.
Host regular cadence meetings with Sales teams to review system change requests, improvements, and feedback.
Facilitate CRM Steering Committee meetings and support alignment between business strategy and the Salesforce roadmap.
Support Salesforce data quality efforts, including deduplication, imports, and validation.
Assist with release testing, facilitate user acceptance testing (UAT), and provide user training.
Partner with Sales and Executive leadership to deliver accurate reporting and actionable insights.
Provide end-user support, resolve issues, and escalate when needed.
Work with Salesforce developers in the India office to design, test, and deploy enhancements.
Collaborate with IT, vendors, and integration partners to ensure end-to-end solutions work smoothly.