Salesforce Business Systems Analyst

CGI•Dallas, TX

1d•Onsite

About The Position

As a Business Systems Analyst, you will bridge business needs and technology solutions, ensuring technical implementations align with strategic objectives and deliver measurable value. You will translate complex business requirements into clear, actionable technical specifications so development teams can build efficient, scalable, and future-ready solutions. This is an onsite role at a client site five days a week in Cleveland, Pittsburgh, or Dallas. Employer sponsorship for immigration-related visas or green card status as part of the PERM process is unavailable for this client engagement.

Requirements

Bachelor's degree in Business, Information Systems, Computer Science, Finance, or a related field.
8 years of experience in systems analysis.
5 years of experience working in an Agile framework.
5 years of experience with REST APIs (web services) and microservices.
3 years of experience with the Salesforce platform.
3 years of experience in business process modeling.
Demonstrated leadership, problem-solving, and resolution skills.
Self-motivation and strong time-management and organizational skills.
Ability to address challenging work situations and resolve conflicts positively.
Strong verbal and written communication skills and solid technical-writing experience.
Strong attention to detail to identify discrepancies in transactions or customer information.

Responsibilities

Elicit, analyze, and document business and functional requirements.
Collaborate with product owners, architects, developers, and operations teams to translate business needs into solution-ready requirements.
Develop process flows, use cases, data mappings, and API/interface specifications.
Develop SQL queries to analyze data, highlight issues, and identify solutions.
Develop data mappings, interface specifications, and integration requirements for cross-platform solutions.
Participate in backlog grooming, sprint planning, and user story definition.
Act as a liaison between business stakeholders and technology teams to ensure alignment and clarity.
Identify and understand customer expectations; study existing business processes, programs, and legacy systems.
Prioritize initiatives based on business needs and requirements.
Perform user acceptance testing.
Conduct functional analysis of existing systems and applications and document findings.
Balance attention to detail with a broad view of objectives.