Salesforce Business Analyst

Agilysys•Alpharetta, GA

About The Position

Agilysys is seeking a Salesforce Business Analyst with strong functional knowledge and hands-on Salesforce administration skills. The role supports business process improvement, user adoption, executive reporting, and configuration of the Salesforce platform as business needs evolve. The analyst bridges business stakeholders and technical teams, partnering with sales leaders, executives, and end users to define requirements, translate them into solutions, and ensure Salesforce is used effectively across the organization. The position involves gathering and prioritizing requirements, mapping processes, supporting data quality, reporting and analytics, user training and support, release testing, and coordination with developers and integration partners. The role also facilitates recurring Sales team meetings and CRM Steering Committee meetings to align business needs with the Salesforce roadmap. Agilysys provides software and services for the hospitality industry, serving hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. Employees must be willing to complete any required license applications, background and security checks, and other documentation or identification requirements needed to comply with applicable governmental requirements.

Requirements

Around 5+ years of Salesforce experience as a Business Analyst, Administrator, or in a hybrid role.
Proven experience working with Sales leaders and executives in a technology or SaaS environment.
Strong knowledge of Sales Cloud.
Hands-on experience with Salesforce reports, dashboards, and Analytics.
Strong business process mapping, documentation, and requirements-gathering skills.
Excellent communication skills and the ability to influence adoption and train non-technical users.
Salesforce Administrator certification required.
Ability to manage multiple priorities simultaneously.
Customer-focused approach and interest in improving user experience and business outcomes.
Strong relationship-building skills and ability to influence stakeholders across organizational levels.
Collaborative approach and ability to work in cross-functional environments.
Adaptability in a fast-paced, evolving business environment.
Strong organizational, time-management, and detail-orientation skills.
Analytical thinking and a continuous-improvement mindset.
Ability to communicate effectively with executives, managers, technical teams, and end users.
Willingness to complete required license applications, background checks, security checks, and other applicable documentation.

Nice To Haves

Knowledge of Service Cloud or other Salesforce products.
Experience facilitating cadence meetings and steering committees.
Familiarity with offshore collaboration.
Familiarity with Agile/Scrum methodology.
Salesforce Business Analyst certification.

Responsibilities

Engage sales leaders, executives, and end users to gather, document, and prioritize business requirements.
Translate business needs into user stories, process flows, and solution designs.
Identify opportunities to optimize business processes in Salesforce and connected applications.
Drive user adoption through training, communications, and change management.
Host regular cadence meetings with Sales teams to review system change requests, improvements, and feedback.
Facilitate CRM Steering Committee meetings and support alignment between business strategy and the Salesforce roadmap.
Support data quality efforts, including deduplication, imports, and validation.
Assist with release testing, facilitate user acceptance testing (UAT), and provide user training.
Partner with Sales and Executive leadership to deliver accurate reporting and actionable insights.
Provide end-user support, resolving issues and escalating them when needed.
Work with Salesforce developers in the India office to design, test, and deploy enhancements.
Collaborate with IT, vendors, and integration partners to ensure end-to-end solutions work smoothly.
Complete required license applications, background and security checks, and other documentation needed to comply with applicable requirements.