Salesforce Release Manager

Metasysinc•Seattle, WA

1d•Hybrid

About The Position

Metasys Technologies/NVISH is seeking a Salesforce Release Manager for a hybrid role in Seattle, Washington, with a job duration of 6+ months. The position focuses on senior-level Salesforce Service Cloud integrations and hands-on Agentforce implementation in complex enterprise environments. The role includes advising customers, leading discovery and architecture workshops, guiding developers, establishing implementation and testing practices, and delivering reliable, maintainable solutions. The description also emphasizes secure Agentforce design, integrations with enterprise data platforms and services, collaboration across technical teams and vendors, and ownership of technical decisions and delivery outcomes.

Requirements

8+ years of experience delivering Salesforce solutions.
Strong focus on Salesforce Service Cloud in complex enterprise environments.
Deep understanding of Service Cloud capabilities, including omnichannel routing, digital channels, case management, knowledge management, entitlements, SLAs, and contact center operations.
Strong hands-on Agentforce implementation experience.
Practical expertise with Agentforce Builder, subagents/topics, instructions, actions, Prompt Builder, and custom capabilities built using Salesforce Flow, Apex, and APIs.
Understanding of grounding agent responses in trusted enterprise data, including Salesforce Knowledge and relevant Data 360/Data Cloud capabilities, with attention to data quality, retrieval relevance, and access controls.
Strong hands-on Salesforce development and configuration skills, including Apex, Lightning Web Components, Flow, APIs, security and sharing, governor limits, and deployment practices.
Hands-on experience integrating Salesforce with enterprise data platforms and services, including Snowflake, using batch and real-time patterns.
Strong communication and stakeholder-management skills, including the ability to translate business needs into technical solutions and explain tradeoffs clearly.

Responsibilities

Deliver Salesforce solutions, with a focus on Service Cloud and enterprise integrations.
Implement Agentforce across use-case discovery, solution design, configuration, custom development, integration, testing, deployment, and production optimization.
Lead and mentor Agentforce developers; establish development standards; review designs and code; troubleshoot complex issues; and guide reliable, maintainable implementations.
Advise customers on Salesforce and Agentforce, lead discovery and architecture workshops, prioritize use cases, assess readiness, explain platform constraints, and recommend phased implementation approaches.
Recommend whether to use standard Salesforce functionality, deterministic automation, custom development, or Agentforce based on business needs, risk, complexity, and cost.
Apply Agentforce best practices for agent scope, secure actions, authentication and authorization, least-privilege access, data privacy, prompt-injection defenses, and human-agent escalation.
Establish agent testing and evaluation practices, including scenario and regression testing, negative cases, response quality, action accuracy, and monitoring.
Work with Salesforce product and account teams to evaluate features, SKUs, licensing dependencies, consumption models, and roadmap capabilities.
Use enterprise data models, business metrics, and Salesforce reporting to address contact center productivity, case lifecycle, customer interactions, and SLA performance.
Define Agentforce success measures, including resolution rate, escalation rate, response quality, latency, and cost per interaction.
Integrate Salesforce with enterprise data platforms and services, including Snowflake, using batch and real-time patterns; work with event-driven architectures and secure integrations.
Collaborate with internal development teams, Salesforce administrators, data engineers, analytics teams, systems integrators, and third-party vendors.
Translate business needs into technical solutions, communicate tradeoffs, and take ownership of technical decisions and delivery outcomes.