Manager, Salesforce

LINQ•Denver, CO

1d•$140,000 - $160,000

About The Position

LINQ is hiring a Business Platforms Manager to lead its Salesforce team and oversee operations, security, and integrations across Salesforce and connected business platforms, including HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics. The role owns Salesforce architecture, development, implementation, and operations end to end, supporting Marketing, Sales, Contracts, Accounting, and Customer Support. This is a player-coach position. The manager leads a blended team of employees, contractors, and nearshore partners while remaining hands-on with technical design, code reviews, and complex issues. The role treats Salesforce as a long-term enterprise platform, delivering reliable solutions on schedule, addressing technical debt, and maintaining platform stability as LINQ grows. The position partners with business leaders to turn requirements into solutions, oversees platform health and security, and leads integrations, releases, DevOps, implementation, adoption, data quality, and incident response. Occasional after-hours support is required for releases and critical incidents. Travel is less than 10%.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.
At least 6 years of Salesforce experience across architecture, development, and operations, including at least 4 years of hands-on development.
At least 2 years of direct people leadership managing Salesforce administrators, developers, or engineers, including blended teams of employees, contractors, and offshore or nearshore resources.
Salesforce architecture experience designing multi-cloud solutions across Sales Cloud and Service Cloud, plus marketing and quoting platforms.
Strong knowledge of Salesforce data modeling, security model, and governor limits.
Hands-on development skills in Apex, Lightning Web Components, SOQL, Flows, and Salesforce APIs.
Integration experience connecting Salesforce with ERP, CPQ/contract and e-signature, marketing automation, sales enablement, customer onboarding, survey, and data platforms using APIs and middleware.
Experience owning platform operations, including release management, CI/CD, incident and problem management, monitoring, and SLAs.
Experience owning platform security and access controls across Salesforce and connected systems.
Track record supporting Sales, Marketing, Customer Support, and Contracts/Quote-to-Cash processes.
Experience leading delivery using Agile/Scrum methods.
Excellent communication and stakeholder skills, including the ability to influence executives and explain technical trade-offs in business terms.

Nice To Haves

Salesforce certifications such as Application Architect, System Architect, Platform Developer I/II, Administrator or Advanced Administrator, Platform App Builder, or Integration Architect.
Experience with Salesforce CPQ/Revenue Cloud and contract lifecycle management tools.
Experience with HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics, and connecting them to Salesforce.
Experience putting AI-enabled CRM capabilities such as Agentforce, Einstein, and Data Cloud into production.
Experience in SaaS or subscription businesses, ideally in EdTech or the public sector.
Familiarity with ITSM frameworks and tools such as ITIL, Jira Service Management, or ServiceNow, and Confluence documentation practices.

Responsibilities

Lead, mentor, recruit, onboard, and develop Salesforce administrators, developers, engineers, and platform specialists across onshore and nearshore locations.
Set team goals, SLAs, and quality standards; manage Agile/Scrum delivery, vendors, contractors, consulting partners, and statements of work.
Oversee day-to-day operations, health, availability, performance, and data integrity of Salesforce, HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics.
Lead incident, problem, and change management, including root-cause analysis.
Own architecture and solutions for business platforms supporting Marketing, Sales, Contracts, Accounting, and Customer Support, including data and security models.
Lead Salesforce development and implementation, including hands-on work with Apex, Lightning Web Components, SOQL/SOSL, Flows, and Salesforce APIs; enforce coding standards, code review, and secure development practices.
Lead new platform and capability implementations from requirements through go-live, including configuration, data migration, testing, training, and hypercare.
Architect, build, and oversee integrations between Salesforce and business platforms, ERP/finance and billing, identity management, product applications, and the enterprise data platform.
Maintain integration monitoring, error handling, retry, and recovery procedures.
Own security and access controls across Salesforce and connected platforms, including least-privilege access, role hierarchy, sharing, field-level security, Shield encryption, audit trails, and periodic access reviews.
Support privacy, regulatory, and audit requirements, including SOC 2, FERPA, and state privacy laws, in coordination with Security and Data Governance.
Own release management and DevOps, including Git-based source control, SFDX, CI/CD pipelines, release calendars, deployment standards, and rollback plans.
Lead unit, integration, regression, and user acceptance testing and track vendor release cycles.
Manage sandboxes, environments, seasonal releases, licenses, user provisioning, permission sets, platform costs, logging, monitoring, and alerting.
Keep runbooks, configuration documentation, and data flow diagrams current.
Partner with business leaders to discover requirements, lead solution design workshops, and coordinate user acceptance testing.
Drive adoption through training and release communications, and own data quality across platforms, including deduplication, merges, and account/contact alignment.
Review designs, approve solutions, and make build-versus-buy-versus-configure decisions; favor declarative, Flow-first approaches with custom code where appropriate.
Put AI capabilities such as Agentforce, Einstein, and Data Cloud into production when they deliver clear business value.
Provide occasional after-hours support for releases and critical incidents.

Benefits

401(k) plan with a 4% employer match on total earnings.
Company bonus or target sales commission.
Flexible Open Paid Time Off Plan.
Paid parental leave.
Ten paid corporate holidays.
16 paid volunteer hours.
Medical, dental, and vision coverage.
FSA or HSA options, with employer contributions to the HSA.
Employer-paid short-term disability, long-term disability, basic life, and AD&D insurance.
Gym reimbursements.
Travel assistance and employee assistance programs.
Pet insurance options.
Employee referral bonus.