Salesforce Program Manager

S R International•Columbus, OH

22h•Hybrid

About The Position

The Ohio Department of Children and Youth (DCY) is seeking an experienced Salesforce Program Manager 4 (PM4) to lead the planning, implementation, governance, and operations of its Salesforce program. The role oversees Salesforce organization setup, application development and rewrites, multiple concurrent projects, vendor coordination, governance, risk management, and delivery. The Program Manager ensures projects meet business, technical, quality, schedule, and budget requirements through program leadership, business process analysis, workflow automation, and stakeholder management. The position is based in Columbus, Ohio, with a hybrid arrangement described as primarily remote and one in-person day in Columbus every two weeks. Local candidates are preferred. The contract is stated to run through June 30, 2027.

Requirements

At least 7 years of IT project management experience, including managing multiple projects concurrently.
At least 5 years of business process analysis experience.
At least 3 years of Salesforce experience.
At least 3 years of workflow automation experience.
Experience managing complex software development, website development, or technology implementation projects.
Experience with project planning, scheduling, budgeting, risk management, and governance.
Strong vendor management and stakeholder communication skills.
Proficiency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook.
Four-year college degree or equivalent technical study.

Nice To Haves

Experience leading large-scale Salesforce implementations.
PMP certification.
Experience leading digital workflow automation projects.
Experience establishing governance processes for enterprise Salesforce programs.

Responsibilities

Define and drive the Salesforce program vision, strategy, roadmap, and implementation plan.
Oversee the end-to-end lifecycle of Salesforce projects, including schedules, budgets, deliverables, resources, and quality.
Establish governance processes, identify project risks and issues, and implement mitigation strategies.
Coordinate with DCY leadership, business subject matter experts, internal IT teams, and multiple vendors.
Oversee Salesforce organization setup, application rewrites, platform operations, and enterprise integrations.
Analyze business workflows and implement Salesforce automation and process improvements.
Coordinate Salesforce implementation partners, strategic consultants, and project teams.
Support user adoption, training programs, onboarding, and enablement resources.
Conduct status meetings, track milestones and action items, prepare reports, and communicate project progress to leadership.
Develop and maintain project charters, work breakdown structures, project schedules, implementation plans, test plans, and deployment plans.