Salesforce Program Manager

Simplus•Providence, RI

About The Position

Simplus is seeking a Salesforce Program Manager to lead and oversee complex Salesforce programs and strategic initiatives across multiple workstreams. The role serves as the primary bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce projects aligned with broader business goals. The Program Manager will bring program and project management expertise along with an understanding of the Salesforce platform. The role drives governance, stakeholder engagement, resource planning, risk management, and cross-functional coordination, with responsibility for delivery on time, within budget, and in accordance with Salesforce best practices.

Requirements

Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field, or equivalent professional experience.
At least 5 years of experience managing enterprise programs or large-scale technology initiatives.
Proven experience leading Salesforce implementation, transformation, or optimization programs.
Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Experience Cloud.
Experience managing multiple projects and cross-functional teams simultaneously.
Strong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
Experience with project and program management tools such as Jira and Microsoft Project.
Familiarity with Salesforce integrations, data migration projects, release management, and software development lifecycle (SDLC) processes.
Strong financial management experience, including budget oversight, forecasting, and resource planning.
Excellent leadership, executive communication, stakeholder management, and presentation skills.
Ability to influence decision-making across technical and business organizations.

Nice To Haves

Experience managing distributed and offshore delivery teams in a consulting or professional services environment.
Project Management Professional (PMP) certification.
Program Management Professional (PgMP) certification.
Certified Scrum Master (CSM) certification.
Salesforce Administrator Certification.
Salesforce Sales Cloud Consultant Certification.
Salesforce Business Analyst Certification.

Responsibilities

Lead large-scale Salesforce programs and portfolios, overseeing multiple concurrent projects and workstreams.
Define program scope, objectives, success metrics, governance structures, and delivery roadmaps.
Partner with executive leadership, business stakeholders, and technical teams to align Salesforce initiatives with organizational priorities.
Serve as the primary liaison between business teams, Salesforce architects, developers, administrators, consultants, and delivery leadership.
Drive program planning, budgeting, resource management, dependency tracking, and prioritization.
Coordinate cross-functional teams using Agile, Scrum, Waterfall, or hybrid delivery methodologies.
Establish and maintain program plans, milestone tracking, status reporting, and executive communications.
Identify, assess, and mitigate program risks, issues, and dependencies.
Monitor program budgets, timelines, resource utilization, and business outcomes.
Lead governance forums, steering committee meetings, and executive stakeholder reviews.
Oversee quality assurance, user acceptance testing (UAT), release management, and deployment readiness.
Support organizational change management, training, adoption, and post-launch stabilization.
Ensure compliance with organizational governance, security standards, and Salesforce best practices.