Salesforce Program Manager - Program Manager 4 - PM4

STEALTH ENTRY•Columbus, OH

15h•$70 - $75•Remote

About The Position

Stealth Entry Cybersecurity Solutions is hiring an experienced Program Manager for its client, the State of Ohio, to lead the Salesforce Program at the Ohio Department of Children and Youth (DCY). DCY is establishing its Salesforce Org and moving several applications onto the platform. The Program Manager is ultimately accountable to the agency for the program, from Org setup through project delivery, application rewrites, governance, and ongoing operations. This is a non-coding leadership role. The role works across multiple vendors, including the Salesforce Strategic Consultant helping set up DCY’s Org, as well as internal teams, DCY leadership, and program-area subject matter experts. The Program Manager leads meetings, manages the Salesforce Program plan, develops the program roadmap, oversees vendors, manages risks and issues, and drives creation of DCY’s Salesforce governance processes. The role is primarily remote, with one in-person day in Columbus, Ohio, every two weeks. Candidates in Ohio or within commuting distance of Columbus are preferred. Interviews are conducted in person in Columbus. The engagement is a one-year contract with the possibility of extension. Applicants must be U.S. citizens or Green Card holders.

Requirements

8+ years of relevant experience, including 7+ years managing IT projects, with a proven record of delivering multiple projects simultaneously.
5+ years of business process analysis experience.
3+ years of workflow automation experience, including leading implementations and designing efficient business workflows.
3+ years of Salesforce experience.
Strong knowledge of project management processes, systems development methods, organizational change management, and business process improvement.
Experience with project planning techniques and automated project planning tools.
Experience managing complex infrastructure and website development projects from start to finish with cross-functional teams.
Experience performing business analysis or project management for software development projects.
Experience in vendor management.
Competency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook.
Excellent documentation, planning, organization, and time management skills.
Strong verbal, written, and interpersonal communication skills, including the ability to present to any audience.
Strong decision-making and critical thinking skills.
Four-year college degree or equivalent technical study.
Must be a U.S. citizen or Green Card holder.

Nice To Haves

Large-scale Salesforce implementation experience.
PMP certification.
Experience leading digital workflow automation projects.
Public sector or state government experience.
Candidates in Ohio or within commuting distance of Columbus are preferred.

Responsibilities

Define and drive the Salesforce program vision, strategy, and roadmap.
Align Salesforce initiatives with business goals and stakeholder priorities.
Lead cross-functional teams in program planning and execution, and help line-of-business SMEs and key stakeholders get the most value from IT.
Manage the full lifecycle of Salesforce projects, including planning, design, build, testing, and implementation.
Design the detailed program plan, defining major tasks and milestones based on scope, resources, budget, and personnel.
Develop and revise estimates for planning, analysis, design, construction, testing, and implementation, with client approval as needed.
Ensure scope changes follow the change process and are documented.
Track progress against the program plan, monitor milestones and phases, and take corrective action when projects begin to slip.
Oversee timelines, budgets, deliverables, and resource allocation across multiple concurrent work efforts.
Tailor and baseline program templates; schedule and monitor status reviews, peer reviews, program management inspections, and quality assurance reviews.
Lead the final program evaluation review with stakeholders for approval at program completion.
Develop and maintain work breakdown structures and help project teams build and maintain project schedules.
Support requirements definition and work with technology SMEs.
Work with project managers to deliver on time, within budget, and to quality standards.
Create project documentation, including project charters, implementation plans, test plans, and deployment plans.
Drive creation of governance processes for DCY’s Salesforce Program and ensure governance, risk management, and compliance across implementations.
Identify risks and issues with project teams, conduct risk assessments, and establish mitigation strategies.
Manage vendor relationships, including the Salesforce Strategic Consultant.
Serve as liaison between business stakeholders and technical teams; facilitate requirements gathering, prioritization, and expectation setting.
Run status meetings, track action items, deliver reporting to Division Leadership, and prepare periodic status reports for the program team, leads, and stakeholders.
Capture and report program management metrics and KPIs, and deliver dashboards and reports that show business value.
Coordinate and present proposals to agencies as needed.
Work with Salesforce developers, administrators, and architects on technical solutions; ensure the platform is scalable, performs well, and is maintainable.
Oversee integrations with other enterprise systems.
Analyze and improve business processes through Salesforce automation.
Promote best practices in CRM adoption, data quality, and user engagement.
Lead change management, plan training, and support user onboarding.