Program Manager 4 / PM4 - Hybrid Columbus, OH

Novalink Solutions LLC•Columbus, OH

1d•Hybrid

About The Position

The Program Manager oversees, leads, and administers the setup and implementation of the Ohio Department of Children and Youth’s Salesforce Program. The role is ultimately accountable to the agency and drives Salesforce organization setup, project implementation, application rewrites, governance, and operations. The PM ensures project risks are addressed, delivery stays timely, and final products meet business, technical, and quality requirements. The PM provides strategic planning and leadership by defining the Salesforce program vision, strategy, and roadmap; aligning initiatives with business goals and stakeholder priorities; and leading cross-functional teams. The role manages the end-to-end lifecycle of Salesforce projects, including timelines, budgets, deliverables, resource allocation, governance, risk management, and compliance. The PM serves as a liaison between business stakeholders and technical teams, facilitates requirements gathering and prioritization, and communicates status, milestones, and issues to senior leadership. The role analyzes and improves business processes through Salesforce automation, promotes CRM adoption and data quality, and drives continuous improvement using feedback, metrics, and analytics. It collaborates with Salesforce developers, administrators, and architects to oversee technical solutions, platform scalability and maintainability, and integrations with enterprise systems. The PM also leads change management, coordinates user training and onboarding, and tracks KPIs and success metrics through dashboards and reports. The PM contractor provides oversight, direction, and guidance to project teams, monitors progress and timelines across Salesforce projects, and drives the creation of governance processes. The role assists with Salesforce organization setup and manages planning and activities, including orchestration, coordination, oversight, and delegation. It works with multiple vendors, internal teams, DCY leadership, and program-area subject matter experts to optimize IT value and support agency priorities. Additional project-management duties include maintaining work breakdown structures and schedules, assisting with requirements definition, coordinating with technology subject matter experts and project managers, and driving projects toward on-time, within-budget delivery that meets quality standards. The PM identifies risks and issues, develops mitigation strategies, conducts status meetings and risk assessments, tracks action items, provides reporting to Division Leadership, leads meetings, manages the program plan and roadmap, and facilitates vendor management. This is a non-coding role.

Requirements

Four-year college degree or equivalent technical study.
At least 7 years of project management experience in IT projects, with a proven record of managing multiple concurrent projects and successful delivery.
At least 5 years of business process analysis experience.
At least 3 years of workflow automation experience.
At least 3 years of Salesforce experience.
Competency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook.
Solid experience leading workflow automation implementations, including gathering requirements and creating efficient business workflows.
Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
In-depth knowledge of project planning techniques and automated project-planning tools.
Experience managing multiple priorities and responsibilities.
Excellent documentation skills.
Experience creating detailed project documents and delivering audience-appropriate presentations.
Excellent planning, organizational, and time-management skills.
Strong verbal, written, interpersonal, client-facing, and internal communication skills.
A proven track record managing complex infrastructure and website development projects from conception through completion with cross-functional teams.
Experience performing business analysis and/or project management for software development projects.
Experience in vendor management.
Excellent decision-making and critical-thinking skills.

Nice To Haves

Large-scale Salesforce implementation experience.
Project Management Professional (PMP) credentials.
Experience leading digital workflow automation projects.

Responsibilities

Define and drive the Salesforce program vision, strategy, and roadmap.
Align Salesforce initiatives with business goals and stakeholder priorities.
Lead cross-functional teams in program planning and execution.
Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.
Oversee project timelines, budgets, deliverables, and resource allocation.
Ensure governance, risk management, and compliance across Salesforce implementations.
Liaise between business stakeholders and technical teams; facilitate requirements gathering, prioritization, and expectation setting.
Communicate status updates, milestones, and issues to senior leadership.
Analyze and improve business processes using Salesforce automation and tools.
Promote CRM adoption, data quality, and user engagement, and drive continuous improvement using feedback, metrics, and analytics.
Collaborate with Salesforce developers, administrators, and architects on technical solutions; oversee platform scalability, performance, maintainability, and enterprise integrations.
Lead change management and coordinate training, user onboarding, and enablement resources.
Track KPIs and success metrics and deliver dashboards and reports.
Provide oversight, direction, and guidance to project teams and monitor progress and timelines across Salesforce projects.
Drive the creation of governance processes for DCY’s Salesforce Program.
Assist with Salesforce organization setup and manage program planning and activities, including oversight, orchestration, coordination, and delegation.
Coordinate work across vendors, internal teams, DCY leadership, and program-area subject matter experts.
Lead meetings, manage the Salesforce program plan, develop the program roadmap, facilitate vendor management, and manage risks and issues.
Develop and maintain work breakdown structures and assist project teams with project schedules and requirements definition.
Work with technology subject matter experts and project managers to drive projects toward on-time completion, within budget, and in accordance with quality standards.
Identify project risks and issues, conduct risk assessments, and implement mitigation strategies.
Track action items and provide reporting to Division Leadership.
Create detailed project documents, including project charters, implementation plans, test plans, deployment plans, and reports, and give presentations appropriate to the audience.