Lead Product Manager- Salesforce Platform (P765)

8451 • Chicago, OH

7d • $125,000 - $170,000 • Onsite

About The Position

The Lead Product Manager serves as the strategic product leader for KPM’s Salesforce platform, defining its vision, strategy, roadmap, and operating model for enterprise capabilities delivered across Salesforce. The role ensures the platform supports business growth, operational consistency, trusted data, and sustainable technology practices, balancing business priorities with platform health, architecture, security, data quality, integrations, governance, and total cost of ownership.

The role partners with commercial, product, operations, marketing, finance, technology, architecture, engineering, design, quality, data, security, and platform administration teams. It translates complex business needs into a coherent platform roadmap, reusable Salesforce capabilities, and measurable product outcomes. The position leads Salesforce platform strategy across Media Cloud and related capabilities, with responsibility for sound capability and data-model decisions, cross-platform impacts, dependencies, and solutions that are feasible, secure, supportable, and aligned with long-term platform strategy.

The Lead Product Manager also leads product strategy for lead-to-revenue processes, product commercialization, commercial approval workflows, contract lifecycle management, and connected seller experiences. The role establishes governance and product principles, drives modernization and adoption, and defines responsible approaches to Salesforce AI and automation. The position follows 84.51°’s five-day in-office work schedule.

Requirements

• 4–6 years of relevant experience in product management, product ownership, sales technology, revenue operations, or a related discipline.
• Demonstrated experience leading product strategy, roadmaps, prioritization, end-to-end product development, and releases for complex business capabilities.
• Experience supporting commercial, sales, account management, CRM, lead-to-revenue, or go-to-market processes.
• Experience managing cross-functional software development teams in an agile environment.
• Ability to balance business priorities, design and user needs, technical feasibility, and product roadmap commitments.
• Experience building and managing stakeholder relationships to influence decisions and drive change.
• Strong problem-solving, critical-thinking, analytical, planning, organizational, and time-management skills.
• Strong verbal and written communication skills, including the ability to translate between business and technical audiences.
• Technical acumen sufficient to understand platform, data, integration, and architecture details and lead a product team or program.
• Comfort with ambiguity and the ability to remain confident, positive, and resourceful when navigating unexpected results or setbacks.
• Collaborative and effective teammate.
• Demonstrated ability to lead structured product discovery and translate complex or ambiguous business needs into clear, actionable, testable product requirements.
• Experience defining business rules, process flows, data requirements, dependencies, acceptance criteria, and nonfunctional considerations for complex enterprise capabilities.
• Ability to evaluate Salesforce solution implications and engage credibly with architects and engineers on configuration, data models, integrations, security, automation, and platform constraints.
• Strong judgment about when a request is sufficiently defined for delivery and when further discovery, validation, or technical assessment is required.
• Bachelor’s degree or equivalent experience.
• Demonstrated experience defining product strategy and roadmaps for Salesforce-enabled commercial capabilities.
• Hands-on or product leadership experience with Salesforce Sales Cloud, Media Cloud, Revenue Cloud, Marketing Cloud, contract lifecycle management integrations, or related commercial technologies.
• Deep understanding of Salesforce CRM operating models, account and opportunity management, workflow automation, security concepts, data quality, reporting, integrations, release practices, and adoption strategies.
• Experience leading Salesforce transformation, modernization, implementation, or optimization initiatives in a complex enterprise environment.
• Experience with Agentforce, Einstein capabilities, or intelligent AI seller enablement solutions.
• Experience with commercial workflows such as product commercialization, pricing, quoting, approvals, upfront commitments, contracting, or revenue operations.

Nice To Haves

• Salesforce certifications such as Administrator, Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant, or other relevant credentials.

Responsibilities

• Lead discovery with business and technology teams to define platform problems, desired outcomes, user needs, and enterprise impacts.
• Translate demand into Salesforce capabilities, business rules, process flows, data requirements, security considerations, dependencies, assumptions, and testable acceptance criteria.
• Evaluate whether business needs should be addressed with standard Salesforce functionality, configuration, automation, integration, or targeted customization.
• Assess impacts across Salesforce data models, integrations, identity and access, reporting, environments, and dependent platforms before delivery.
• Partner with architecture, engineering, design, and quality teams to resolve tradeoffs and maintain shared understanding from discovery through release.
• Own the vision, strategy, roadmap, and backlog for KPM’s Salesforce platform and connected enterprise capabilities.
• Prioritize investments based on business value, platform health, architectural alignment, risk reduction, reuse, scalability, commercial growth opportunities, and organizational needs.
• Define measurable outcomes and use platform telemetry, adoption insights, delivery performance, and stakeholder feedback to guide roadmap decisions.
• Serve as product owner for KPM’s Salesforce ecosystem, including Media Cloud and shared account, opportunity, product, pricing, contracting, workflow, and reporting capabilities.
• Establish platform product principles and governance for configuration, customization, automation, data, integrations, security, environments, and release management.
• Partner with business and technology teams to evolve CRM operating models, platform capabilities, and user experiences.
• Partner with architecture and engineering to manage technical debt, platform limits, upgrade impacts, nonfunctional requirements, and long-term maintainability.
• Drive Salesforce modernization, lifecycle planning, adoption, and optimization to improve reliability, usability, scalability, and business value.
• Lead product strategy for lead-to-revenue processes, product commercialization, commercial approval workflows, and contract lifecycle management capabilities.
• Design connected seller experiences for managing accounts, opportunities, products, pricing, and customer interactions.
• Identify opportunities to improve operational efficiency through standardization, automation, and workflow transformation.
• Define a responsible Salesforce AI and automation strategy using Agentforce, Einstein, Flow, and related capabilities where they create measurable value.
• Ensure intelligent capabilities have appropriate data readiness, security, governance, human oversight, reuse, and lifecycle ownership.
• Build trusted partnerships across business product teams, enterprise architecture, data, security, engineering, operations, and platform administration.
• Establish transparent intake, prioritization, decision, and governance practices that align demand to platform strategy and delivery capacity.
• Coordinate release readiness, dependency management, change impacts, adoption planning, and outcome measurement across Salesforce initiatives.
• Maintain product-definition quality through delivery by resolving requirement gaps, clarifying intent, validating acceptance criteria, and confirming released capabilities achieve intended outcomes without compromising platform integrity.

Benefits

• Medical insurance with competitive plan designs and support for self-care, wellness, and mental health.
• Dental insurance with in-network and out-of-network benefits.
• Vision insurance with in-network and out-of-network benefits.
• 401(k) with Roth option and matching contribution.
• Health Savings Account with matching contribution for associates participating in a qualifying medical plan.
• AD&D and supplemental insurance options.
• Paid time off, including five weeks of vacation time, seven health and wellness days, three floating holidays, and six company-paid holidays per year.
• Paid leave for maternity, paternity, and family care instances.
• Variable compensation eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior