Technical Manager (Salesforce Platform)

Toyota North America•Plano, TX

4d•Onsite

About The Position

Toyota Financial Services is seeking a passionate and highly motivated Technical Manager for its Salesforce Platform in Plano, Texas. The role leads architecture and development of Salesforce platforms that integrate with cloud-native services and enterprise systems, delivering reliable, high-performance solutions that enhance customer experience. The manager collaborates with cross-functional teams, mentors engineers, and drives technical excellence across complex initiatives. The position leads the design and implementation of Salesforce Service Cloud, Experience Cloud, Omni-Channel, and related technologies to create scalable, secure, and extensible platforms. It owns cross-domain technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure; guides architecture decisions and engineering practices; and partners with product, operations, and business stakeholders to turn requirements into technical solutions. The manager also advances engineering capability through mentoring, design reviews, pair programming, architectural guidance, and the integration of AI-powered development tools and automation into the software lifecycle, while ensuring security, compliance, and observability. Applicants must have authorization to work in the United States without current or future Toyota immigration support or sponsorship.

Requirements

Bachelor’s degree or equivalent experience providing a strong foundation in software engineering principles.
12+ years of hands-on software development experience, with a proven track record of designing and operating large-scale, production-grade systems.
Advanced expertise in Salesforce Service Platform technologies, including Service Cloud, Experience Cloud, Agentforce, Omni-Channel, Apex, Lightning Web Components, OmniStudio, and Salesforce Shield.
Deep understanding of Salesforce integration patterns using REST, Bulk APIs, Platform Events, Streaming APIs, and middleware.
Strong technical foundation in distributed systems, cloud-native architectures (preferably AWS), RESTful APIs, event-driven architectures, and microservices.
Demonstrated ability to build scalable, reliable, high-performance applications with a focus on operational excellence.
Experience with CI/CD tools such as Copado or Harness integrated with Salesforce.
Practical knowledge of observability, application security, compliance, and performance optimization.
Exposure to GenAI-powered software development lifecycle practices, including AI-assisted development, testing, and code review.
Must have the right to work in the United States without requiring Toyota immigration support or sponsorship now or in the future.

Nice To Haves

Salesforce Certified Platform Developer I or II, Service Cloud Consultant, Application Architect, or System Architect certifications.
Salesforce Certified Technical Architect (CTA) credentials are highly preferred.
Additional years of experience leading technical initiatives in enterprise Salesforce environments.
Expertise in safely integrating AI capabilities into enterprise platforms to drive innovation and productivity.

Responsibilities

Lead the design and implementation of Salesforce Service Cloud, Experience Cloud, Omni-Channel, and related technologies.
Own complex, cross-domain technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure.
Drive architecture decisions and engineering best practices to support operational excellence, performance, and resilience.
Collaborate with product, operations, and business stakeholders to translate requirements into robust technical solutions.
Mentor and influence engineering teams through design reviews, pair programming, and architectural guidance.
Integrate emerging AI-powered development tools and automation into the software lifecycle.
Ensure platform security, compliance, and observability through thoughtful design and implementation.

Benefits

Professional growth and development programs
Tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for the entire family
Toyota 401(k) Savings Plan with company match and an annual retirement contribution, whether or not the employee contributes (if applicable)
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Health Savings Account, Health Care FSA, and Dependent Care FSA
Relocation assistance (if applicable)