Salesforce Technical Architect

MasterApp Labs•Lansing, MI

1d•$55 - $60•Hybrid

About The Position

The Salesforce Technical Architect will provide hands-on CRM development supporting crisis call workflows for the Michigan Crisis Line (MICAL), including coding and delivering user stories. The role defines technical requirements with colleagues, customers, and end users; ensures solutions align with customer requirements, performance goals, and the client’s long-term strategy; and owns application release cycles and deployment of updates. The architect is responsible for technical aspects of project environments, development standards, integrations with other systems, and adherence to State of Michigan security guidelines throughout the application lifecycle. The position also communicates technical concepts to executive stakeholders and develops a training plan to support the development team’s transition to Maintenance & Operations. The role requires broad Salesforce expertise, including Service Cloud and Experience Cloud, full-lifecycle implementations, custom development, configuration, integrations, authentication, data migration, and release management. The architect will design and document secure, high-performance solutions spanning platforms, and support SFDX development and deployments through an Azure DevOps CI/CD process. This is a contract position based in Lansing, Michigan, with a hybrid schedule requiring onsite work two days per week, Tuesday and Wednesday, from day one. Interviews are conducted via MS Teams.

Requirements

Demonstrated hands-on Salesforce experience, including SFDX and the Salesforce Development Lifecycle.
At least 6 years of Salesforce development experience.
At least 4 years developing on the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
At least 5 years working with Service Cloud and/or Health Cloud.
At least 3 years of hands-on Salesforce Lightning experience, including LWC.
At least 2 years of experience with API integrations and Single Sign On (SSO) implementations.
Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management.
Exposure to data migration and/or cloud integration projects.
Salesforce Certified Platform Developer I certification.
Salesforce Certified Administrator certification.
Strong knowledge and working experience with Service Cloud and Experience Cloud.
Participation in each phase of full Salesforce.com lifecycle implementations.
In-depth understanding of Salesforce capabilities and constraints.
Hands-on experience writing Apex, Visualforce pages, Apex triggers, Aura components, and Lightning Web Components.
Knowledge of configuration-based (no-code) solutions such as Flows, Process Builders, and Workflow Rules.
Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
Experience with core web technologies, including HTML5, JavaScript, jQuery, REST and SOAP web services, JSON, and XML.
Hands-on experience implementing OAuth authentication protocols for third-party application integrations.
Experience developing Batch Apex and/or Schedule Apex.
Ability to work under dynamic conditions and meet deadlines.
Excellent written and verbal communication skills.

Nice To Haves

Salesforce Certified Platform Developer II certification.
Experience with Conga and Drawloop.
Familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments.

Responsibilities

Develop CRM functionality supporting MICAL crisis call workflows, including coding and delivering user stories.
Work with colleagues, customers, and end users to define technical requirements for projects and enhancements.
Ensure technical requirements align with customer requirements and performance goals, and that technical direction supports the client’s long-term strategy.
Own release cycles for implementing and deploying new applications and updates to existing applications and code.
Take overall technical responsibility for project environments.
Create development guidelines and standards and ensure the development team follows them.
Collaborate with developers working on other systems to integrate solutions across the business.
Ensure solutions adhere to State of Michigan security guidelines and standards throughout the application lifecycle.
Communicate strategic technical concepts at an executive level and contribute to technical decision-making.
Develop a training plan to support the development team’s transition to Maintenance & Operations.
Gather requirements with technical managers, architects, and business stakeholders and guide the team in implementing technical solutions.
Design, document, assess, and deliver secure, high-performance Salesforce architecture and technical solutions across platforms, including integrations and authentication.
Own end-to-end technical aspects of Salesforce programs, including data migrations, data quality, systems integrations, third-party applications, AppExchange products, and custom development.
Define, communicate, and manage technical change-management and release processes for Salesforce technology efforts.
Support SFDX development, branch management, merging, and code deployment using Azure DevOps CI/CD processes.
Identify technical risks and issues.