Salesforce Technical Product Owner

Cynet Systems•Frisco, TX

About The Position

The Salesforce Technical Product Owner (TPO) drives product vision, strategy, and execution for Salesforce-based business solutions. The role bridges business and technology teams, translates business needs into scalable Salesforce solutions, and prioritizes product backlogs to maximize business value. The TPO defines product objectives and roadmaps, manages Agile delivery, and serves as the primary liaison between business users and the development team. They also evaluate product performance and work with release and change management teams to support successful deployments.

Requirements

Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
8+ years of IT experience, including 3+ years as a Product Owner or Product Manager in Salesforce ecosystems.
Strong experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, or Revenue Cloud.
Proven experience in Agile and Scrum delivery environments.
Strong understanding of Salesforce platform capabilities, integrations, APIs, Flows, and Lightning Experience.
Experience writing epics, user stories, and acceptance criteria, and managing product backlogs.
Strong stakeholder management, communication, and analytical skills.
Ability to balance business priorities with technical constraints.

Nice To Haves

Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder certification.
Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager certification.
Experience with Data Cloud, Agentforce, Einstein AI, CPQ, or MuleSoft.
Exposure to enterprise integrations and digital transformation programs.
Experience in Telecom, Banking, Retail, or Healthcare domains.
Knowledge of AI-driven Salesforce capabilities, Generative AI, and Agentforce.
Experience managing global teams and large-scale Salesforce transformation programs.

Responsibilities

Define and communicate product vision, roadmap, and business objectives for Salesforce initiatives.
Partner with business stakeholders to gather, analyze, and prioritize requirements.
Own and manage the product backlog, user stories, acceptance criteria, and sprint priorities.
Collaborate with Salesforce Architects, Developers, QA teams, and UX stakeholders to deliver solutions.
Translate complex business requirements into technical specifications and actionable user stories.
Drive Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
Ensure Salesforce solutions align with business goals, user experience, scalability, and compliance requirements.
Evaluate product performance using KPIs and user feedback to drive continuous improvement.
Work with release management and change management teams to support successful deployments.
Act as the primary liaison between business users and the development team.