Product Services & Management Analyst - Epic Security
About The Position
The Product Services & Management Analyst analyzes, verifies, tracks, and recommends plans for project, product, and solution implementation and maintenance. The role liaises between agile, business, technology, and project teams and supports product and solution planning, training, implementation, and post-implementation operations. The analyst helps develop implementation plans spanning discovery, design, conversion, testing, and other project-cycle or agile-delivery components. The role also supports configuration of HIPAA rules, compliance with system policies and applicable laws, solution audits, user issue resolution, customer support, satisfaction surveys, troubleshooting, and transition planning for newly acquired facilities. Work is performed under general guidance, with varied assignments requiring interpretation and independent decisions.
Requirements
- Bachelor's degree or an equivalent combination of education and related experience.
- At least 3 years of relevant experience.
Nice To Haves
- Epic Security certification.
- Bachelor's degree in Computer Science, Business, or Engineering.
- Experience working in a dynamic, high-technology environment.
- Excellent communication, interpersonal, and leadership skills.
Responsibilities
- Analyze, verify, track, and recommend implementation plans for system development and implementation of products and solutions, including discovery, design, conversion, testing, and other project-plan and agile-delivery components.
- Serve as a liaison between business and technology teams.
- Participate in developing and delivering training programs for current and prospective users.
- Educate practice, site, and corporate management on project operations and procedures.
- Assist the implementation team in configuring HIPAA rules based on system policies and legal requirements.
- Ensure processes comply with system policies, applicable laws, and contractual bargaining agreements.
- Perform solution audits and resolve discrepancies as required.
- Collaborate with implementation teams to resolve user issues.
- Consult with departments to provide customer support during and after implementation.
- Conduct post-implementation satisfaction surveys, advise management of results, and recommend actions.
- Troubleshoot issues, resolve concerns, and recommend necessary fixes.
- Consult with newly acquired facilities and design transition and implementation plans.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
