Senior Epic Build Analyst(MyChart / Patient Access / Welcome)-Senior Product Services & Management Analyst
About The Position
The Senior Epic Build Analyst builds, supports, and optimizes Epic functionality, focusing on MyChart, Patient Access, and Welcome workflows. The role contributes to implementations, upgrades, and ongoing support by troubleshooting complex issues and improving patient-facing digital and arrival experiences. The team supports Epic applications for patient experience, engagement, and access, including MyChart, Welcome, scheduling, and patient communications, and works with clinical, operational, and technical teams on solutions and go-live events. The posting also describes support and enhancement of larger or multiple products, collaboration with Finance, vendors, product teams, IT, business stakeholders, and end users, and participation in product and solution delivery. Responsibilities include analyzing production problems, leading complex projects, gathering requirements, designing solutions, testing, training, documenting processes and risks, and improving end-user processes. The role operates with limited guidance on moderately complex to complex issues.
Requirements
- Epic certification in MyChart is required.
- Epic certification in Cadence and/or Prelude is required.
- At least 5 years of Epic build experience is listed in the preferred skills and qualifications.
- Strong experience with MyChart workflows, patient communications, and patient access.
- Experience with MyChart, Welcome kiosk or digital arrival workflows, appointment scheduling workflows, In Basket and routing logic, and questionnaires, campaigns, or patient outreach tools.
- Strong troubleshooting and root cause analysis skills.
- Bachelor's degree or equivalent combination of education and related experience required.
- 3–5 years of relevant experience required.
- Strong organization, communication, and collaboration skills are preferred.
- Excellent strategic thinking, project management, and time management skills are preferred.
Nice To Haves
- Epic Ambulatory certification or experience.
- Experience with Hello World email/SMS communications.
- Familiarity with ServiceNow for incident and enhancement management.
- Experience supporting Epic implementations, upgrades, or go-lives.
- Master's degree in Computer Science, Business, or Engineering.
Responsibilities
- Build, support, and optimize Epic functionality focused on MyChart, Patient Access, and Welcome workflows.
- Support implementations, upgrades, go-live events, and ongoing product operations.
- Troubleshoot production problems and complex issues, escalate when needed, and execute solutions.
- Lead larger or more complex projects and/or multiple projects and solutions.
- Collaborate with product and solution teams, IT, business product managers, business solutions leads, vendors, and other stakeholders.
- Collect, document, and analyze business requirements with end users, and communicate clearly and promptly with customers.
- Create technical designs and specifications and communicate requirements to external developers.
- Develop, coordinate, and execute detailed test plans.
- Train end users and document processes for knowledge transfer.
- Identify and document solution risks and issues, and provide guidance and documentation on scope, objectives, timelines, and deliverable quality.
- Follow policies and delivery lifecycle methods to translate business requirements into solutions and communicate risks to stakeholders.
- Keep current with relevant product functionality and technical offerings.
- Recommend and implement improvements to end-user processes.
- Support products to help ensure optimal functionality, data integrity, and timely and accurate reporting.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
