Product Services & Management Analyst - Clinical Imaging

Northwell•Melville, NY

7d•$75,020 - $126,250

About The Position

The Product Services & Management Analyst supports, maintains, and optimizes Picture Archiving and Communication Systems (PACS) and related medical imaging applications. The role combines clinical workflow knowledge with technical IT expertise to help ensure reliable imaging systems, support clinical users, and contribute to effective patient care. The analyst provides technical support and troubleshooting, monitors and maintains systems, and works with clinical stakeholders to improve workflows. The role also includes testing systems and integrations, supporting interfaces, documenting configurations and procedures, training users, participating in imaging-related IT projects, and coordinating with vendors. The position participates in an after-hours on-call rotation for critical system issues. The analyst also supports product and solution implementations by helping develop implementation plans, serving as a liaison between business and technology teams, assisting with training and configuration, auditing solutions, resolving user issues, and consulting with departments before and after implementation. Work is performed under general guidance, with varied assignments requiring interpretation and independent decisions.

Requirements

Bachelor's degree or equivalent combination of education and related experience.
At least 3 years of relevant experience.
Direct experience supporting, configuring, and troubleshooting PACS systems in a healthcare environment is highly preferred.
Experience in healthcare application support and testing, ideally within a radiology or medical imaging department, is highly preferred.
Strong understanding of radiology and medical imaging workflows, including image acquisition, storage, distribution, viewing, and interpretation, is highly preferred.
Solid IT background and training, including familiarity with Windows operating systems, network fundamentals, and database concepts, is highly preferred.
Familiarity with medical imaging standards and protocols, including DICOM, HL7, and XDS; interface troubleshooting experience is highly valued.
Ability and willingness to participate in a scheduled after-hours on-call rotation for critical support needs.
Excellent analytical and problem-solving skills and attention to detail.
Strong verbal and written communication skills, including the ability to explain technical information to non-technical users and clinical staff.
Ability to work effectively independently and collaboratively.

Nice To Haves

Bachelor's degree in Computer Science, Business, or Engineering.
Experience working in a dynamic, high-technology environment.
Excellent communication, interpersonal, and leadership skills.
Experience with one or more of the following systems: Hyland Acuo VNA, NilRead, MDR, XDS, Modlink, PACSGear; Philips VuePACS; ASOBGYN or Qpath; Zeiss Forum or Heyex2; Nuance Powershare or Powerscribe.
Experience participating in or leading small- to medium-sized IT projects in a healthcare setting.

Responsibilities

Provide expert-level support for PACS and integrated imaging systems, diagnosing and resolving hardware, software, and connectivity issues reported by clinical staff.
Perform routine maintenance and monitor system performance, storage utilization, and data integrity.
Collaborate with physicians, technologists, and other clinical stakeholders to identify workflow improvements and configure PACS and imaging applications.
Test new systems, upgrades, patches, and integrations, including user acceptance and functional testing, before deployment.
Assist with support, testing, and troubleshooting of interfaces for data exchange among PACS, EMRs, modalities, and other systems using HL7, DICOM, and XDS.
Maintain documentation of system configurations, support procedures, troubleshooting guides, and user manuals.
Assist in training end-users on PACS and imaging application functionalities and participate in developing and delivering training programs.
Participate in an after-hours on-call rotation to support critical system issues.
Contribute to imaging system upgrades, migrations, new implementations, and technology evaluations.
Liaise with vendors for support, issue escalation, and system enhancements.
Analyze, verify, track, and recommend implementation plans for system development and product and solution implementations, including discovery, design, conversion, testing, and agile delivery activities.
Serve as a liaison between business and technology teams.
Educate practice, site, and corporate management on project operations and procedures.
Assist implementation teams in configuring HIPAA rules according to system policies and legal requirements.
Ensure processes comply with system policies, applicable laws, and contractual bargaining agreements.
Perform solution audits and resolve discrepancies as required.
Collaborate with implementation teams to resolve user issues and consult with departments to provide support during and after implementation.
Conduct post-implementation satisfaction surveys, report results to management, recommend actions, troubleshoot concerns, and recommend fixes.
Consult with newly acquired facilities and design transition and implementation plans.
Perform related duties as required.