Product Services & Management Analyst (remote)
About The Position
The Product Services & Management Analyst analyzes, verifies, tracks, and recommends plans for project, product, and solution implementation and maintenance. The role serves as a liaison between agile, project, business, and technology teams, and helps develop and deliver product and solution plans and training materials throughout implementation to support smooth post-implementation operations. The analyst supports implementation planning across system development and product and solution deployment, which may include discovery, design, conversion, testing, and other parts of the project plan cycle and agile delivery. The position also supports HIPAA configuration, policy and legal compliance, solution audits, user support, post-implementation feedback, troubleshooting, and transition planning for newly acquired facilities. Work is performed under general guidance, with varied assignments requiring interpretation and independent decisions.
Requirements
- Bachelor's degree or an equivalent combination of education and related experience.
- At least 3 years of relevant experience.
- Excellent communication, interpersonal, and leadership skills are preferred.
Nice To Haves
- Bachelor's degree in Computer Science, Business, or Engineering.
- Experience working in a dynamic, high-technology environment.
- EPIC PB Admin and/or Claim accreditation or certification.
Responsibilities
- Analyze, verify, track, and recommend implementation plans for system development and implementation of products and solutions, including discovery, design, conversion, testing, and other project-plan and agile-delivery components.
- Serve as a liaison between business and technology teams.
- Participate in developing and delivering training programs for current and prospective users.
- Educate practice, site, and corporate management on project operations and procedures.
- Assist implementation teams in configuring HIPAA rules according to system policies and legal requirements.
- Ensure processes comply with system policies, applicable laws, and contractual bargaining agreements.
- Perform solution audits and resolve discrepancies as required.
- Collaborate with implementation teams to resolve user issues.
- Consult with departments to provide customer support during and after implementation.
- Conduct post-implementation satisfaction surveys, advise management of results, and recommend actions.
- Troubleshoot issues, resolve concerns, and recommend necessary fixes.
- Consult with newly acquired facilities and design transition and implementation plans.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
