Senior Product Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$72,800 - $130,000•Remote

About The Position

Optum is seeking a Senior Product Analyst to support day-to-day operations of its Hub vendor programs within the Behavioral Health portfolio. The role supports client implementations, vendor coordination, reporting, and issue resolution to promote operational excellence and a seamless experience for clients and internal partners. The position works with a Product Manager and cross-functional teams, helping manage operational workflows and enabling the Product Manager to focus on strategic initiatives. The role may be performed remotely from anywhere in the United States. Hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 2 years of experience in operations, product support, healthcare, or consulting.
Solid analytical and problem-solving skills.
Experience working with data across multiple systems or tools, such as Excel or reporting tools.
Excellent organizational and time-management skills.
Solid communication skills and ability to work cross-functionally.

Nice To Haves

Experience in healthcare, benefits, or vendor management environments.
Familiarity with client implementation or operations workflows.
Experience working with large datasets and performing reconciliations.
Exposure to Salesforce, reporting databases, or workflow platforms.
Attention to detail, execution focus, collaboration, problem solving, and adaptability.

Responsibilities

Serve as a first point of contact for client, vendor, and internal requests through email and other communication channels.
Triage and resolve eligibility, billing, and client configuration issues across systems; escalate complex issues to the Product Manager or cross-functional partners and track them through resolution.
Support intake and tracking of new client implementations and terminations.
Maintain and update the Master Client Inventory, implementation trackers, reporting artifacts, and datasets.
Coordinate with Sales, Operations, and vendor partners to prepare for client go-lives; assist with implementation troubleshooting and post-launch stabilization.
Validate and reconcile data across multiple systems, including BOSS, SFGO, and ASTRA.
Support recurring reporting, ad hoc data requests, and preparation of reporting outputs for leadership and account teams.
Partner with internal teams and external vendors to resolve operational issues, support billing and reporting inquiries, follow up on implementations, and track vendor deliverables.
Identify opportunities to streamline workflows and improve operational efficiency.
Maintain documentation, trackers, and job aids for standard processes and support process improvements related to implementation, reporting, and issue management.