Senior Product Services & Management Analyst - Clinical Imaging

Northwell•Melville, NY

7d•$85,090 - $147,220

About The Position

We are seeking a highly motivated and experienced PACS Analyst to support, maintain, and optimize Picture Archiving and Communication Systems (PACS) and related medical imaging applications. The role combines clinical workflow understanding, technical IT expertise, and experience with radiology and imaging technologies to ensure reliable imaging systems, support clinical users, and contribute to patient care. The position also supports systems and solutions across a portfolio, analyzes production issues, and leads or contributes to complex projects. It works with end users and cross-functional product, solution, IT, and business teams to gather and document requirements, design and implement solutions, test systems, communicate risks, train users, and maintain documentation. The role operates with limited guidance on moderately complex to complex matters and participates in an after-hours on-call rotation for critical imaging-system issues.

Requirements

Bachelor's degree or an equivalent combination of education and related experience.
3–5 years of relevant experience.
Direct experience supporting, configuring, and troubleshooting PACS systems in a healthcare environment is highly preferred.
Proven experience in healthcare application support and testing, ideally in a radiology or medical imaging department, is highly preferred.
Strong understanding of radiology and medical imaging workflows, including image acquisition, storage, distribution, viewing, and interpretation, is highly preferred.
Solid IT background and training, including familiarity with Windows operating systems, network fundamentals, and database concepts, is highly preferred.
Familiarity with medical imaging standards and protocols, including DICOM, HL7, and XDS; interface troubleshooting experience is highly valued.
Ability and willingness to participate in a scheduled after-hours on-call rotation for critical support needs is highly preferred.
Excellent analytical and problem-solving skills and keen attention to detail are highly preferred.
Strong verbal and written communication skills, including the ability to translate technical information for non-technical users and clinical staff, are highly preferred.
Ability to work effectively independently and as part of a collaborative team is highly preferred.
Specific experience with one or more of the listed imaging systems is highly desirable.

Nice To Haves

Master's degree in Computer Science, Business, or Engineering.
Excellent strategic thinking, project management, and time management skills.
Strong organization, communication, and collaboration skills.
Experience with Hyland Acuo VNA, NilRead, MDR, XDS, Modlink, or PACSGear.
Experience with Philips VuePACS.
Experience with ASOBGYN or Qpath ultrasound reporting.

Responsibilities

Provide expert-level support for PACS and integrated imaging systems, diagnosing and resolving hardware, software, and connectivity problems reported by clinical staff.
Perform routine maintenance and monitor system performance, storage utilization, and data integrity.
Collaborate with physicians, technologists, and other clinical stakeholders to understand workflows and configure systems to improve efficiency and clinical effectiveness.
Test new systems, upgrades, patches, and integrations, including user acceptance and functional testing.
Support, test, and troubleshoot interfaces that exchange data between PACS, EMRs, modalities, and other systems using standards such as HL7, DICOM, and XDS.
Maintain system configuration and support documentation, troubleshooting guides, and user manuals; assist with end-user training.
Participate in an after-hours on-call rotation to support critical system issues and operational continuity.
Contribute to imaging system upgrades, migrations, implementations, and technology evaluations.
Communicate with vendors regarding support, issue escalation, and system enhancements.
Support systems within the portfolio in accordance with the support model and provide customer service to customers and end users.
Analyze and troubleshoot production problems, escalate issues, and execute solutions.
Lead or contribute to larger, more complex projects and multiple projects or solutions.
Collaborate with product and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other stakeholders.
Implement and enhance systems through the software and solution delivery lifecycle and hybrid project management methods.
Take responsibility for assigned project and solution outcomes; gather, document, and analyze business requirements and communicate clearly with customers and end users.
Create technical designs and specifications, develop solutions, and communicate requirements to external developers.
Develop, coordinate, and execute detailed test plans.
Train end users and document processes for knowledge transfer.
Identify and document solution-related risks and issues, and provide guidance and documentation covering scope, objectives, timelines, and quality of deliverables.
Follow policies to ensure business requirements are appropriately translated and communicate risks to stakeholders.
Keep current with new financial systems functionality and technical offerings, as well as healthcare finance accounting concepts.
Recommend and implement improvements to end-user processes related to financial systems.
Perform related duties as required.