Epic Willow Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

3d•$72,800 - $130,000•Remote

About The Position

The Epic Willow Analyst supports the build, configuration, maintenance, and optimization of Epic Willow applications for pharmacy workflows. The analyst partners with pharmacists, pharmacy technicians, operational leaders, business stakeholders, and technical teams to translate business and clinical needs into effective system solutions. The role supports implementations, upgrades, testing, troubleshooting, and optimization to help ensure reliable system functionality and effective pharmacy workflows. The position may be performed remotely from anywhere in the U.S., except hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. Work hours are standard business hours aligned to the Central Time Zone, generally 8:00 a.m. to 5:00 p.m. CT, with scheduled on-call and after-hours support as required. The annual salary range is $72,800–$130,000 based on full-time employment. The employer also offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution, subject to eligibility requirements.

Requirements

Epic Willow Ambulatory or Epic Willow Inpatient certification, or Epic-recognized proficiency in one of these applications.
At least 2 years of experience supporting Epic Willow applications within a healthcare environment.
At least 2 years of experience gathering, analyzing, and documenting business and system requirements from clinical and operational stakeholders.
At least 2 years of experience performing system testing, workflow validation, and application troubleshooting within an integrated EHR environment.
Ability to work standard business hours aligned to the Central Time Zone, generally 8:00 a.m. to 5:00 p.m. CT.
Ability to participate in scheduled on-call or after-hours support as required.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Experience supporting inpatient or ambulatory pharmacy workflows.
Experience with EpicCare Ambulatory, EpicCare Inpatient, Compass Rose, or other integrated Epic applications.
Experience building or maintaining e-prescribing records, medication orderables, panel records, or order sets.
Experience with Epic Clinical Documentation, Orders, or One-Step Medications functionality.
Experience with Epic Bridges, including troubleshooting interfaces or data-exchange issues.
Experience participating in Epic implementations, upgrades, optimization initiatives, or workflow redesign.
Experience supporting integrated healthcare information systems and clinical applications.

Responsibilities

Build, configure, maintain, and support Epic Willow applications and pharmacy-related workflows.
Partner with pharmacists, pharmacy technicians, operational leaders, and other stakeholders to gather, document, and translate business and system requirements.
Support integrations between Epic and pharmacy technologies, including Omnicell, infusion pumps, packaging systems, and other third-party applications.
Troubleshoot application, workflow, interface, and operational issues and support timely resolution.
Participate in Epic implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives.
Develop and maintain system documentation, workflow diagrams, testing materials, training resources, and support procedures.
Support compliance with HIPAA, organizational policies, and applicable regulatory requirements.
Partner with project managers and technical teams to deliver assigned work within established timelines and project scope.
Participate in scheduled on-call and after-hours support as required.