Epic Willow Applications Analyst II

Health First Careers • Rockledge, FL

2d • Remote

About The Position

The Epic Applications Analyst II supports the configuration and optimization of Epic Electronic Health Record applications to support clinical and business operations. The role serves as a liaison between end-users and Information Technology, identifies workflow improvements, resolves issues, and promotes effective use of Epic tools. The analyst leads system testing, develops and delivers training, and works across departments to implement enhancements and support upgrades.

Requirements

• Associate’s degree in Information Technology, Healthcare or Business Administration, or a relevant field; alternatively, four years of experience in an EHR support role or Healthcare IT in lieu of education.
• Two years of experience in an EHR support role or Healthcare IT.
• Accreditation in the required specialty before the start date and maintained.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Intermediate knowledge of Epic modules and configuration tools.
• Strong problem-solving and troubleshooting abilities.
• Understanding of clinical and operational healthcare workflows.
• Ability to communicate technical concepts to non-technical users.
• Strong organizational skills and ability to manage multiple tasks to meet departmental needs.

Nice To Haves

• Four years of experience in an Epic EHR support role or Healthcare IT.
• Relevant healthcare technology certification, such as Certified Healthcare Technology Specialist (CHTS), Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or another relevant healthcare technology certification.

Responsibilities

• Diagnose, resolve, and document complex technical issues reported by end-users.
• Configure applications in response to user and departmental requests and requirements, aligning system functions with clinical and operational workflows.
• Develop, update, and administer training sessions and educational resources for upgrades, new associate onboarding, and workflow changes.
• Lead system and quality assurance testing for upgrades, patches, and feature rollouts to reduce disruption and support high-quality outcomes.
• Partner with clinical and operational teams to review workflows and identify optimization opportunities using Epic capabilities.
• Troubleshoot application issues and collaborate with technical teams and Epic support when escalation is needed.
• Record and track end-user incidents in the ticketing management system and ensure timely follow-up and resolution.
• Collaborate in Epic governance, change control, and enhancement request processes to maintain system integrity and alignment with enterprise goals.

Benefits

• A $5,000 sign-on bonus may be available.
• Relocation assistance opportunities may be available.
• The organization describes a culture that recognizes, encourages, and respects diverse voices and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree