Education Consultant Jobs

About The Position

Requirements

• At least 2 years of relevant experience.
• Recruitment background or equivalent experience, with work experience in temporary labor, service-level, and/or customer-service industries.
• Ability to multitask with attention to detail and urgency.
• Excellent oral and written communication skills in one-on-one and group settings with internal and external audiences.
• Technical proficiency, such as with MS Office, the internet, and VMS tools.
• High-level understanding of Beeline administration and configuration, including distribution lists, job-posting templates and catalogs, and activity items.
• Proven experience creating and developing strategic relationships that promote positive client and employee engagement.
• Ability to manage MSP KPI and SLA performance, conduct root-cause analysis, ensure reporting accuracy, and develop continuous-improvement plans.
• Ability to partner with an AM and lead delivery-improvement initiatives, including meeting with clients, understanding needs, developing and implementing plans, and overseeing execution.
• Ability to interpret relationships among data and ideas, assess candidates against criteria, and use program data to educate customers and suppliers and drive change.
• Supply-base management experience, including supplier onboarding, supplier scorecard coordination, and supplier performance initiatives.
• Strong verbal and written communication skills; process-oriented approach; and client-consultation skills within an MSP environment, not only staffing.
• Strong MSP invoice-resolution experience, including understanding invoice rejection reasons and resolution processes.
• Bachelor’s degree or Business/Human Resources certification, or equivalent experience.

Responsibilities

• Provide staffing support for a variety of positions and consult with hiring managers and candidates.
• Conduct hiring-manager consultation calls to assess needs and determine sourcing strategies.
• Use procurement technology to fulfill roles and move requisitions through client processes.
• Provide complete information and data to the talent supply chain through documentation and consultation calls.
• Monitor requisition progress and follow up as needed.
• Review resumes and use candidate assessment and selection techniques to identify suitable candidates for shortlists.
• Support financial processes related to timecards, expenses, invoicing, and corrections.
• Coordinate and schedule interviews for hiring managers.
• Negotiate bill rates in line with current market rates.
• Manage time and competing priorities while meeting market goals, process, technology, and documentation requirements and learning client needs.
• Manage multiple situations while multitasking with urgency and attention to detail.
• Help ensure KPI and SLA objectives are met through active participation in continuous improvement and service delivery.
• Use bill-rate benchmarking and competitive bidding to support customer cost containment.
• Build customer and supplier relationships through professional rapport, follow-up, contact, and ongoing communication.
• Identify service-delivery issues and provide appropriate, timely support.
• Liaise with suppliers to resolve operational issues and escalate when appropriate.
• Contribute consultative input and client-requirement expertise to the annual supplier summit.
• Use client and market data to set realistic recruiting-cycle expectations.
• Work independently, make decisions, and take initiative to address work needs.
• Develop a thorough understanding of procurement tools used to deliver KellyOCG’s MSP solution.
• Support technology updates by explaining new functionality to clients and suppliers as needed.
• Develop technology knowledge to work efficiently and troubleshoot simple issues escalated by clients or suppliers.
• Manage MSP KPI and SLA performance, including root-cause analysis, reporting accuracy, and continuous-improvement plans.
• Partner with the AM and lead delivery-improvement initiatives, including client consultation, plan development, implementation, and oversight.
• Manage the supply base, including supplier onboarding, scorecard coordination, and supplier performance initiatives.
• Resolve MSP invoice issues by understanding invoice rejection reasons and resolution processes.