TSC Consultant

Kelly Education•United States-Michigan-Remote, MI

8d•$51,300 - $68,400

About The Position

The Talent Supply Chain Consultant provides expertise to hiring managers to procure temporary and/or contract employees in response to client workforce needs. The role requires workforce-management experience in the labor market and the ability to learn and use procurement technology tools. The consultant manages client-facing interactions, provides guidance on delivery solutions, and supports staffing and program operations, supplier relationships, and technology use within KellyOCG’s MSP solution. The consultant advises hiring managers and candidates, assesses workforce needs, identifies sourcing strategies, manages requisitions through client processes, reviews and shortlists candidates, coordinates interviews, and negotiates bill rates. The role also supports timecard and expense management, invoicing, and invoice corrections. It monitors service performance and contributes to continuous improvement, supplier management, and technology support. The position requires recruitment or equivalent experience, knowledge of temporary labor or related service and customer-service environments, strong communication and multitasking skills, technical proficiency, and experience with MSP processes and performance measures. A bachelor’s degree or relevant certification in Business or Human Resources, or equivalent experience, is required. The stated annual base pay range is $51,300 to $68,400; final compensation may vary with experience and geographic location.

Requirements

At least 2 years of relevant experience.
Recruitment background or equivalent experience, with work experience in temporary labor, service-level, and/or customer-service industries.
Ability to multitask with attention to detail and urgency.
Excellent oral and written communication skills in one-on-one and group settings with internal and external audiences.
Technical proficiency, such as with MS Office, the internet, and VMS tools.
High-level understanding of Beeline administration and configuration, including distribution lists, job-posting templates and catalogs, and activity items.
Proven experience creating and developing strategic relationships that promote positive client and employee engagement.
Ability to manage MSP KPI and SLA performance, conduct root-cause analysis, ensure reporting accuracy, and develop continuous-improvement plans.
Ability to partner with an AM and lead delivery-improvement initiatives, including meeting with clients, understanding needs, developing and implementing plans, and overseeing execution.
Ability to interpret relationships among data and ideas, assess candidates against criteria, and use program data to educate customers and suppliers and drive change.
Supply-base management experience, including supplier onboarding, supplier scorecard coordination, and supplier performance initiatives.
Strong verbal and written communication skills; process-oriented approach; and client-consultation skills within an MSP environment, not only staffing.
Strong MSP invoice-resolution experience, including understanding invoice rejection reasons and resolution processes.
Bachelor’s degree or Business/Human Resources certification, or equivalent experience.

Responsibilities

Provide staffing support for a variety of positions and consult with hiring managers and candidates.
Conduct hiring-manager consultation calls to assess needs and determine sourcing strategies.
Use procurement technology to fulfill roles and move requisitions through client processes.
Provide complete information and data to the talent supply chain through documentation and consultation calls.
Monitor requisition progress and follow up as needed.
Review resumes and use candidate assessment and selection techniques to identify suitable candidates for shortlists.
Support financial processes related to timecards, expenses, invoicing, and corrections.
Coordinate and schedule interviews for hiring managers.
Negotiate bill rates in line with current market rates.
Manage time and competing priorities while meeting market goals, process, technology, and documentation requirements and learning client needs.
Manage multiple situations while multitasking with urgency and attention to detail.
Help ensure KPI and SLA objectives are met through active participation in continuous improvement and service delivery.
Use bill-rate benchmarking and competitive bidding to support customer cost containment.
Build customer and supplier relationships through professional rapport, follow-up, contact, and ongoing communication.
Identify service-delivery issues and provide appropriate, timely support.
Liaise with suppliers to resolve operational issues and escalate when appropriate.
Contribute consultative input and client-requirement expertise to the annual supplier summit.
Use client and market data to set realistic recruiting-cycle expectations.
Work independently, make decisions, and take initiative to address work needs.
Develop a thorough understanding of procurement tools used to deliver KellyOCG’s MSP solution.
Support technology updates by explaining new functionality to clients and suppliers as needed.
Develop technology knowledge to work efficiently and troubleshoot simple issues escalated by clients or suppliers.
Manage MSP KPI and SLA performance, including root-cause analysis, reporting accuracy, and continuous-improvement plans.
Partner with the AM and lead delivery-improvement initiatives, including client consultation, plan development, implementation, and oversight.
Manage the supply base, including supplier onboarding, scorecard coordination, and supplier performance initiatives.
Resolve MSP invoice issues by understanding invoice rejection reasons and resolution processes.