TSC Servicing Support Specialist

Tiffany & Co • Astoria, NY

11d

About The Position

The TSC Servicing Support Specialist is the liaison between the Tiffany Service Center (TSC) and internal clients, including Order & Parts Processing, Estimators, Outbound, and Client Relations. The role resolves client issues professionally and promptly, manages rush and other critical order workflows, provides technical information, and serves as a primary contact for internal clients. Success requires strong self-management, prioritization, and multitasking skills while interacting with internal clients.

The specialist responds to inquiries and issues, manages the physical and system-recorded flow of critical repair orders, coordinates workflow with teammates, and provides order-status updates. The role also identifies process issues and recommends improvements, participates in special projects, and may cover other positions during absences.

Requirements

• High school diploma or equivalent.
• Keyboarding skills.
• Strong written and verbal English communication skills.
• Ability to work independently and manage multiple tasks.
• Flexible work schedule and ability to work overtime as needed, including weekend hours.
• Strong client-service orientation and ability to thrive in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• Jewelry, watch, or luxury industry experience.

Responsibilities

• Respond to inquiries and issues efficiently, professionally, and accurately, providing a high level of service to internal and external clients.
• Proactively inform management about service-related issues that could lead to client escalations.
• Act as liaison between U.S. Retail, Direct Sales, Business Sales, and departments within the TSC.
• Manage rush requests, provide repair and alteration estimates, and serve as a subject matter expert on technical and systematic processes.
• Physically and systematically manage critical repair orders through the department according to accuracy, productivity, and turnaround-time standards.
• Coordinate department workflow with teammates to ensure appropriate service levels for all orders.
• Provide order-status updates to internal clients and related departments as needed.
• Analyze ongoing problems and recommend process improvements.
• Participate in special projects and provide coverage for other positions during absences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED