Consumer Loan Servicing Support Specialist

Together Credit Union • St. Louis, MO

3d • Hybrid

About The Position

The Consumer Loan Servicing Support Specialist supports the day-to-day administration of the Credit Union's consumer loan portfolio. The role processes loan servicing activities, maintains accurate loan and collateral records, researches account issues, and resolves operational requests. It works with internal teams, members, dealers, vendors, and third parties to complete consumer loan servicing activities accurately, efficiently, and in accordance with established procedures and regulatory requirements.

This is a hybrid position based in St. Louis. The work environment combines remote work with onsite work in a general office setting, with regular use of online tools, systems, and collaboration platforms. Occasional business travel and attendance at offsite meetings, events, or conferences may be required.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in consumer lending, loan servicing, financial services operations, related service-driven environments, or transferable relevant experience.
• Knowledge of consumer loan servicing processes, loan documentation, payment processing, and consumer lending operations.
• Knowledge of vehicle titles, liens, collateral protection, and loan protection products, including GAP, debt protection, and related claims processes.
• Knowledge of applicable laws, regulations, policies, and operational standards related to consumer loan servicing and member account security.
• Skill in researching account issues, resolving consumer loan servicing requests, and maintaining accurate loan records.
• Ability to evaluate discrepancies, determine appropriate actions, and escalate concerns when necessary.
• Ability to organize work, manage multiple priorities, and meet established deadlines in a fast-paced environment.
• Ability to communicate effectively through verbal, written, and electronic communication.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Skill in Microsoft Office applications and business systems used to support consumer loan servicing operations.

Nice To Haves

• Degree or specialized training in finance, business administration, accounting, banking, consumer lending, or a related field.
• At least 2 years of experience in consumer lending or consumer loan servicing.
• Experience working in a credit union, banking, financial services, or another highly regulated environment.

Responsibilities

• Coordinate vehicle title, lien, and related loan documentation activities, including lien placement, lien releases, title review, and loan servicing documentation.
• Process consumer loan servicing transactions, including payments, payoffs, refunds, and related servicing requests.
• Process Guaranteed Asset Protection (GAP), debt protection, life, unemployment, and other loan protection claims.
• Process dealer payoffs, insurance payments, and other financial transactions related to consumer loan servicing.
• Maintain working knowledge across departmental functions and share knowledge with team members to support coverage and continuity.
• Respond to consumer loan servicing inquiries from members, vendors, credit bureaus, and internal teams, and research and resolve account-related issues as needed.
• Monitor collateral protection insurance coverage and related account servicing activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED