Loan Servicing Specialist

Suffolk Credit Union•Medford, NY

7d•Hybrid

About The Position

The Loan Servicing Specialist performs day-to-day functions within the Loan Servicing Department, ensuring accurate, compliant, and timely completion of loan administration activities. The role supports the full loan lifecycle, including loan booking and maintenance, payment processing, escrow administration, lien perfection and release, and responses to member inquiries. It provides service to members and internal business partners and works with other departments to support data accuracy, audits, and the credit union’s mission. The position follows Suffolk Credit Union’s hybrid work arrangement policy: three days per week onsite at the Medford office, with remote flexibility for the remainder of the week. Suffolk Credit Union describes itself as committed to financial wellness, transparency, and respect, and provides equal employment opportunities.

Requirements

One to two years of administrative support experience.
Working knowledge of loan servicing functions, including payments, escrows, payoffs, lien processing, and maintenance.
Understanding of lending regulations.
Accuracy and attention to detail in data entry and documentation.
Strong organizational and time-management skills, with the ability to meet deadlines.
Excellent member service and communication skills.
Ability to work independently and collaboratively within a team environment.
Strong problem-solving and analytical abilities.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

Proficiency with core banking systems; Fiserv DNA is preferred.
Experience with lending software such as MeridianLink or Temenos.

Responsibilities

Process new loan bookings, renewals, extensions, and maintenance requests in DNA and related systems.
Review loan documents for accuracy, completeness, and policy and regulatory compliance.
Monitor daily reports for payment exceptions and discrepancies, and research and resolve issues.
Maintain collateral records, ensuring proper lien perfection and timely releases.
Process payoffs, satisfactions, subordinations, and reconveyances accurately and on time.
Administer escrow accounts, including disbursements, analyses, and deficiency billing.
Post and balance daily loan payments, advances, and adjustments.
Respond promptly to member and internal inquiries with accurate, courteous service.
Assist with year-end reporting, including 1098/1099 forms, and monthly reconciliations.
Maintain documentation and audit trails in accordance with record-retention and compliance standards.
Support audits and collaborate with Collections, Accounting, and other departments to ensure data accuracy.
Promote process improvements, complete required training, ensure regulatory adherence, and support the credit union’s mission.