Loan Servicing Specialist

AgWest Farm Credit • Spokane, WA

12h • $40,000 - $66,200 • Onsite

About The Position

AgWest Farm Credit is a member-owned financial cooperative serving agriculture, rural communities, and related industries across seven western states. The Loan Servicing Specialist I or II joins the Specialized Lending department in Spokane, Washington, at AgWest headquarters. This full-time position performs monitoring and servicing activities and portfolio management duties that support the administration and extension of sound, constructive credit and related services. The position reports to the Director, Central Servicing.

The role includes servicing loans, monitoring accounts and insurance, processing loan documentation, supporting customers and internal and external partners, and resolving customer issues. Employees may occasionally travel for conferences, training, or all-staff or team meetings outside the role’s standard travel requirements.

The listed compensation ranges are $40,000–$57,800 for Level I, with a typical starting range of $40,000–$51,900, and $44,200–$66,200 for Level II, with a typical starting range of $44,200–$58,900. Each level has an annual performance-based incentive target of 6% of base salary. Relocation assistance is available to eligible candidates who must relocate to accept the position. Starting level and salary depend on factors including experience, education, certifications or licensure, internal equity, location, business needs, and market demands.

Requirements

• High school diploma or equivalent.
• Ability to effectively learn and utilize a wide variety of systems and software.
• Knowledge of and ability to demonstrate effective customer service skills.
• Ability to learn, understand, and complete credit and financial documents.

Nice To Haves

• At least two years of relevant work experience in lending, banking, or a related field.
• General knowledge of applicable credit laws, regulations, investigation, and verification practices.
• Knowledge of credit and legal terminology, AgWest loan and interest rate programs, and financial services procedures and forms.
• Knowledge of AgWest loan closing procedures.

Responsibilities

• Perform loan servicing activities, including escrow account monitoring, mortgage modifications, and loan amendments.
• Monitor flood and hazard insurance and taxes, and initiate force-placed insurance coverage as necessary.
• Monitor and follow up on past-due accounts and taxes to ensure appropriate loan classification.
• Process loan reconveyances and mortgage satisfactions.
• Identify and process loan servicing actions.
• Support customers, AgWest employees, and third-party vendors for multiple specialized lending programs.
• Identify and resolve customer issues in a timely manner.
• Perform duties and maintain standards in accordance with company policies, procedures, and internal controls.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Basic term life and AD&D insurance, fully paid for by the company.
• Annual paid time off: 15 vacation days, 15 sick days, 12 holidays, and 3 volunteer days.
• 401(k) plan with a 6% match plus a 3% employer contribution.
• Employee Assistance Program.
• Wellness Program.
• Jeans are welcome at work every day.
• Vacation accrual rates increase with tenure.
• Relocation assistance for eligible candidates who must relocate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED