TSC Servicing Support Specialist

Tiffany & Co.•New York, NY

12d•$22 - $31

About The Position

The Servicing Support Specialist acts as a liaison between the Tiffany Service Center (TSC) and internal clients, including Order & Parts Processing, Estimators, Outbound, Client Relations, U.S. Retail, Direct Sales, and Business Sales. The role resolves client issues professionally and promptly, manages the workflow for rush and other critical orders, provides technical information, and serves as a primary contact for internal clients. The specialist must be able to prioritize and manage multiple tasks while maintaining strong self-management and service skills. The position involves responding to inquiries and issues efficiently, accurately, and professionally; managing critical repair orders physically and within systems; coordinating workflow with teammates; and providing order-status updates to internal clients and related departments. The specialist also identifies problems, recommends process improvements, participates in special projects, and may provide coverage for other positions during absences.

Requirements

High school diploma or equivalent.
Keyboarding skills.
Strong written and verbal English communication skills.
Ability to work independently and manage multiple tasks.
Flexible work schedule and ability to work overtime as needed, including weekend hours.
Strong client service orientation and ability to thrive in a fast-paced environment.

Nice To Haves

Bachelor’s degree.
Jewelry, watch, or luxury industry experience.

Responsibilities

Respond to inquiries and resolve issues efficiently, professionally, and accurately for internal and external clients.
Proactively inform management of service-related issues that may result in client escalations.
Act as a liaison between U.S. Retail, Direct Sales, Business Sales, and departments within the Tiffany Service Center.
Manage rush requests, provide repair and alteration estimates, and serve as a subject matter expert on technical and systematic processes.
Physically and systematically manage critical repair orders through the department in accordance with accuracy, productivity, and turn-time standards.
Coordinate department workflow with teammates to ensure appropriate service levels for all orders.
Provide order-status updates to internal clients and related departments as needed.
Analyze ongoing problems and recommend process improvements.
Participate in special projects and provide coverage for other positions during absences.