Contingent Workforce Staffing Consultant
About The Position
The Contingent Workforce Staffing Consultant provides expertise to hiring managers in procuring temporary and/or contract employees to meet clients’ workforce needs. The role requires workforce management experience and familiarity with procurement technology, along with the ability to lead client-facing consultations and advise on delivery solutions. The consultant supports staffing operations from assessing hiring needs and selecting sourcing strategies through requisition tracking, candidate evaluation, interview coordination, and financial processes such as timecard and expense management, invoicing, and invoice corrections. The role also supports client, program, and supplier relationships; monitors performance against KPIs and SLAs; works to contain costs through rate benchmarking and competitive bidding; and helps resolve service and technology issues. The position requires strong knowledge of MSP delivery, supplier management, client consultation, and procurement tools, including Beeline.
Requirements
- At least 2 years of relevant experience.
- Recruitment background or equivalent, with experience in temporary labor, service-level, and/or customer service work.
- Ability to multitask with attention to detail and urgency.
- Excellent communication skills in individual and group settings with internal and external audiences.
- Technical proficiency, including MS Office, internet, and VMS tools.
- High-level understanding of Beeline administration and configuration, including distribution lists, job posting templates and catalogs, and activity items.
- Experience developing strategic relationships that promote positive client and employee engagement.
- Ability to manage MSP KPI and SLA performance, conduct root cause analysis, ensure reporting accuracy, and develop continuous improvement plans.
- Ability to assess candidates against criteria and use program data to educate customers and suppliers and drive change.
- Strong verbal and written communication, a process-oriented approach, and client consultation skills within an MSP environment.
- Strong MSP invoice resolution experience, including understanding invoice rejection reasons and resolution processes.
- Bachelor’s degree or certification in Business or Human Resources, or equivalent experience.
Responsibilities
- Provide staffing support for a variety of positions and consult with hiring managers and candidates.
- Conduct hiring manager consultation calls to assess needs and determine effective sourcing strategies.
- Use procurement technologies to fulfill roles and move requisitions through client processes.
- Provide complete information and data to the talent supply chain through documentation and consultation calls.
- Monitor requisition progress and follow up as needed.
- Review resumes using candidate assessment and selection techniques to shortlist suitable candidates.
- Support timecard and expense management, invoicing, and invoice corrections.
- Coordinate and schedule interviews for hiring managers.
- Negotiate bill rates aligned with current market rates.
- Manage time and competing priorities while following Kelly processes, technology, and documentation requirements.
- Meet KPI and SLA objectives and contribute to continuous improvement and service delivery.
- Use bill-rate benchmarking and competitive bidding to support customer cost containment.
- Build customer and supplier relationships through professional rapport, follow-up, and ongoing communication.
- Identify service delivery issues and provide timely solutions; liaise with suppliers to resolve operational issues and escalate as appropriate.
- Contribute client requirements expertise and consultative input to the annual supplier summit.
- Use client and market data to advise on realistic recruiting cycle timelines.
- Work independently, make decisions, and take initiative to address program needs.
- Develop understanding of procurement tools used for KellyOCG’s MSP solution and explain technology updates to clients and suppliers as needed.
- Troubleshoot simple technology issues escalated by clients or suppliers.
- Partner with the account manager on delivery improvement initiatives, including understanding client needs, developing and implementing plans, and overseeing execution.
- Manage supplier onboarding, supplier scorecards, and supplier performance initiatives.
Benefits
- Benefits are offered as applicable to the position; the posting directs candidates to Kelly Services’ People Regular Staff benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
