Senior Manager, Contingent Workforce & Travel
About The Position
Zoox is seeking an experienced Senior Manager to lead and scale its contingent workforce and corporate travel programs. The role drives operational excellence, process improvements, strategic initiatives, efficiency, and compliance while partnering closely with Business Leaders, Recruiting, HR, Procurement, Finance, and Legal. The Senior Manager oversees a team of Program Managers, Recruiters, Specialists, and Coordinators and ensures effective program execution as Zoox expands across the United States and globally. The position leads global teams responsible for Contingent Workforce Management and Corporate Travel & Expense operations. It defines and executes strategic roadmaps to modernize policies, systems, and governance across global mobility and non-employee talent; aligns external talent strategies with organizational priorities and workforce planning; manages vendor ecosystems and supplier partnerships; and modernizes technology and workflows across travel and expense platforms, vendor management systems, and expense tools. The role also uses program analytics and user feedback to benchmark performance and improve service delivery.
Requirements
- 10+ years of experience managing contingent workforce programs, preferably in a high-tech, high-growth, or complex environment.
- 7+ years of experience leading teams, with the ability to develop and mentor direct reports.
- Expertise in contingent workforce strategy, operations, and compliance, including worker classifications and industry best practices.
- Experience managing an MSP, business partnerships, and vendors, and optimizing external partnerships.
- Extensive experience with VMS platforms such as VNDLY, Beeline, or Fieldglass, and understanding of system configurations, reporting, and analytics.
- Strong operational, analytical, and project management skills, with the ability to manage multiple priorities effectively.
Nice To Haves
- Experience with financial tools and budget management related to contingent workforce programs.
- Experience scaling organizations in a very fast-paced environment.
Responsibilities
- Lead and scale global teams overseeing Contingent Workforce Management and Corporate Travel & Expense operations.
- Define and execute strategic roadmaps to modernize policies, systems, and governance across global mobility and non-employee talent.
- Partner with business leaders to align external talent strategies with organizational priorities and workforce planning goals.
- Direct vendor ecosystems and supplier partnerships to drive quality, fulfillment velocity, and fiscal discipline.
- Modernize technology stacks and automated workflows across T&E platforms, VMS, and expense tools to improve efficiency and audit-readiness.
- Use program analytics and user feedback to benchmark performance and elevate service delivery.
- Lead and manage Zoox’s contingent workforce program, ensuring operational efficiency, compliance, and a positive experience for hiring managers.
- Oversee Program Managers, Recruiters, Specialists, and Coordinators.
Benefits
- Paid time off, including sick leave, vacation, and bereavement leave.
- Unpaid time off.
- Zoox Stock Appreciation Rights.
- Amazon Restricted Stock Units (RSUs).
- Health insurance.
- Long-term care insurance.
- Long-term and short-term disability insurance.
- Life insurance.
- A sign-on bonus may be offered as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
