Global Program Manager-Contingent Workforce Program & Governance

PIMCO•Newport Beach, CA

8d•$120,000 - $135,000•Hybrid

About The Position

PIMCO is seeking a highly experienced Global Program Manager to lead the firm's global contingent workforce program. The role is the end-to-end process owner for contingent worker engagement, contract governance, supplier management, operational execution, compliance oversight, and technology enablement. The manager partners with Legal, Finance, Technology, Human Resources, and business stakeholders to ensure engagements are managed consistently, efficiently, and in compliance with applicable legal, regulatory, and policy requirements across jurisdictions. The position combines operational excellence, risk management, vendor governance, and technology administration to deliver a scalable contingent workforce program. It is offered on a 4:1 hybrid schedule: four days onsite and one work-from-home day each week. Candidates may be based in Newport Beach, California; Austin, Texas; or New York, New York, with Newport Beach preferred. Consistent onsite presence four days per week is required, with flexibility to work onsite five days when business needs require. PIMCO uses a total compensation approach that includes a base salary and discretionary bonus. The salary range is $120,000 to $135,000.

Requirements

5–10+ years of experience in Strategic Sourcing, Vendor Management, Workforce Management, Operations, or a related field.
Extensive experience managing contingent workforce programs in a global organization.
Deep expertise in contingent workforce contracting, supplier governance, and risk management.
Experience negotiating complex agreements across multiple jurisdictions.
Strong understanding of co-employment risk, worker classification, labor regulations, and contingent workforce compliance.
Experience partnering with Legal, Finance, Technology, Human Resources, and business stakeholders.
Experience developing and implementing scalable operational processes and governance frameworks.
Knowledge of vendor management systems, contract lifecycle management platforms, procurement and sourcing tools, and systems such as ServiceNow.
Strong reporting and analytical capabilities.
Experience with workflow automation and process optimization initiatives.

Nice To Haves

Bachelor's degree in Business, Supply Chain, Procurement, Finance, or a related discipline.
Master's degree.
Professional certifications such as CPSM, CIPS, CCWP, or PMP.

Responsibilities

Serve as the global process owner for PIMCO's contingent workforce program and manage the full lifecycle of engagements, including intake, sourcing requests, interview coordination, approvals, contracting, onboarding, system provisioning, extensions, modifications, offboarding, and terminations.
Develop and maintain a globally consistent operating model and drive continuous improvement to enhance efficiency, governance, risk mitigation, and user experience.
Draft, negotiate, and administer contingent workforce contracts globally, including staffing agency agreements, SOW engagements, MSP arrangements, independent consultant agreements, and professional services and consulting contracts.
Partner with Legal on contract terms addressing regulatory, co-employment, data privacy, confidentiality, intellectual property, and risk considerations; establish contract standards, templates, and governance frameworks.
Manage relationships with contingent workforce suppliers and service providers; conduct performance reviews and business assessments; monitor compliance, service levels, contract obligations, and operational performance.
Support procurement sourcing and competitive bidding, and drive supplier rationalization and cost optimization initiatives.
Partner with Legal and Compliance to develop and maintain policies and procedures, identify and mitigate risks, maintain audit-ready governance controls, and lead remediation of compliance gaps and operational risks.
Oversee the Contingent Worker Hub and Beeline platforms and administer lifecycle transactions and records, including profile creation, data maintenance, extensions, transfers, terminations, and access updates.
Partner with Technology teams to optimize system configurations, integrations, automation, and reporting, using platforms including Beeline, ServiceNow, vendor management systems, and procurement technologies.
Manage day-to-day case management activities and escalations through ServiceNow and Beeline; establish SLAs, performance metrics, and operational controls; ensure timely completion of worker transactions.
Monitor operational KPIs, identify automation and process simplification opportunities, and support audits, reporting, and management reviews.
Own and maintain process documentation, knowledge articles, training materials, and operating procedures; develop manager guidance and self-service resources and standardize processes across regions and business units.
Educate stakeholders on policies, procedures, and compliance requirements; lead change management for program enhancements, technology implementations, and policy updates; advise business leaders on contingent workforce strategy and governance.