Principal Manager, Procurement Enablement & Contingent Workforce

Twilio•,

3d•$141,520 - $208,000•Remote

About The Position

Twilio is hiring a Principal Manager to lead its Procurement Enablement and Contingent Workforce programs. The role leads four program managers and oversees procurement and contingent workforce governance, support, enablement, process improvement, and redesign. It manages procurement systems and enhancements, including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools. The position will transform procurement intake through AI-driven conversational and autonomous agentic systems, integrating processes to support guided buying, real-time status updates, and renewal notifications. It will simplify the end-to-end contingent workforce hiring journey, oversee the program and VMS, and develop a global contingent workforce supply chain. The role also drives Source-to-Pay process improvements and cross-functional collaboration, policy simplification, training, supplier programs, sustainability reporting, POC and NDA workflow improvements, legal alignment in process design, and automated global KYS screening. The role is remote but cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Approximately less than 10% travel is anticipated. Compensation varies by location; the listed estimated annual ranges are $141,520–$176,900 in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $149,840–$187,300 in New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; and $166,400–$208,000 in the San Francisco Bay Area. The role may be eligible for Twilio’s equity and corporate bonus plans. Benefits include healthcare, a 401(k), paid sick time, paid personal time off, and paid parental leave. Applications are intended to be accepted until November 20, 2026, subject to change based on business needs.

Requirements

At least 12 years of experience managing procurement systems, Source-to-Pay processes, and ITV or contingent workforce programs.
Familiarity with or participation in an ERP redesign and advanced knowledge of Oracle Cloud Procurement.
Strong understanding of or experience implementing procurement agentic solutions that simplify and streamline processes.
Familiarity with or participation in a contingent workforce redesign and knowledge of Beeline or other VMS systems.
Track record of cross-functional leadership, collaboration, and relationship building.
Knowledge of requirements gathering, analysis, design, and implementation methodologies.
Pragmatic and collaborative approach; ability to work independently and deliver programs on time while considering upstream and downstream processes, systems, security standards, and compliance requirements.
Sound understanding of contracting fundamentals and how contracting fits into Source-to-Pay, with the ability to design or redesign intake, policy, and workflow changes that preserve proper contracting positioning.
Technology-savvy change agent with an understanding of procurement and finance vendor landscapes, tool capabilities and gaps, and potential solutions.
Ability to manage multiple projects concurrently with sound business acumen.
Excellent written, presentation, and verbal communication skills, including the ability to communicate clearly and succinctly at multiple organizational levels.
Strong project management skills and ability to track and manage complex processes; project management certifications are a plus.
Desire and ability to lead teams and projects.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience in the technology industry and hyper-growth environments, with a record of building scalable sourcing processes and systems from the ground up.
Record of developing collaborative, high-trust partnerships across matrixed internal business units and external vendor ecosystems to achieve shared strategic outcomes.
Experience scaling, structuring, and developing an ITV or contingent workforce and procurement process, including developing process change with agentic workflows.
Lean Six Sigma or similar process improvement experience.
Knowledge of NetSuite, Coupa, or Oracle Cloud is strongly advantageous.

Responsibilities

Lead a team of four procurement enablement and contingent workforce program managers responsible for governance, support, enablement, process improvement, and redesign.
Manage procurement systems and enhancements, including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools.
Design and deploy AI-driven conversational and autonomous agentic intake systems to replace static procurement forms.
Integrate agentic intake systems to provide guided buying, real-time status updates, and renewal notifications and actions for sourcing and business owners.
Redesign the end-to-end contingent workforce process to simplify and accelerate hiring while reducing handoffs between Procurement and the contingent workforce program team.
Oversee the contingent workforce program and governance, including management and global expansion of the VMS.
Develop a global contingent workforce supply chain strategy that enables hiring managers to find talent globally.
Lead Source-to-Pay process enhancements and cross-functional collaboration with AP, Accounting, Security, Privacy, Audit, IT, and other functions.
Drive procurement policy simplifications and enhancements.
Lead global cross-functional training and enablement for hiring managers and procurement stakeholders.
Track and manage the preferred supplier list and partner with Sourcing to increase preferred supplier usage.
Lead development of an external supplier landing page covering supplier FAQs, supplier portal guidance, invoice lookup, Twilio’s code of conduct, and sustainability expectations.
Partner with the sustainability team to lead supplier greenhouse gas emissions reporting.
Simplify POC and NDA processes into a centralized agentic workflow.
Partner with Procurement Legal to incorporate contracting requirements and appropriate positioning of paper into new or redesigned processes, including agentic intake, guided buying, and POC/NDA workflows.
Partner with Procurement Operations and Compliance to implement automated global KYS screening for vendors and carriers.