Principal Enablement Manager

Redis

2d • $170,000 - $200,000

About The Position

Redis is seeking a Principal Enablement Manager, Agentic Enablement, to build the operating system behind modern go-to-market (GTM) enablement. The role combines enablement strategy, business operations, technology, analytics, communications, and artificial intelligence. It designs and administers just-in-time enablement workflows, establishes measurement infrastructure for field competencies and behaviors, creates structured field communications, supports Sales Kickoff (SKO) and other high-impact events, and helps the GTM organization adopt AI practically, responsibly, and measurably.

The successful candidate will be both strategic and highly operational: defining models, configuring systems, building reporting, creating repeatable processes, and partnering with leaders to drive adoption. The role advances enablement from a calendar-driven approach toward a signal-driven, measurable, and increasingly AI-assisted operating model.

The position also develops practical AI guidance, learning experiences, workflows, and use cases for GTM teams, in partnership with relevant technical, legal, security, data, and operational stakeholders. Redis describes itself as a global company that values curiosity, diversity of thought, and innovation, and is committed to an inclusive workplace and equal employment opportunity.

Requirements

• At least 8 years of experience in GTM enablement, enablement operations, sales operations, revenue operations, learning operations, business operations, or a related field.
• Experience building and operating enablement programs, systems, workflows, and processes in a complex B2B technology organization.
• Demonstrated ability to develop measurement frameworks and reporting that connect skills, behaviors, and program adoption to business outcomes.
• Strong experience with enablement technology, CRM data, learning systems, sales productivity tools, analytics platforms, or related GTM systems.
• Experience designing structured internal communications programs for a distributed or multi-segment field organization.
• Experience supporting executive-level events, Sales Kickoff, company meetings, or other high-visibility programs.
• Practical experience applying generative AI to enablement, sales, operations, productivity, or knowledge management.
• Strong project and program management skills, including managing ambiguity, dependencies, deadlines, and multiple senior stakeholders.
• Excellent written, verbal, and presentation skills, with the ability to turn complex ideas into clear actions.
• A systems-thinking mindset and a bias toward scalable, repeatable, measurable solutions.
• Comfort working hands-on while influencing strategy across functions and organizational levels.

Nice To Haves

• Experience in a high-growth SaaS, cloud, data, infrastructure, developer tools, or enterprise technology company.
• Experience with signal-driven or adaptive enablement models.
• Experience with competency frameworks, skill taxonomies, behavioral measurement, call intelligence, coaching, or performance analytics.
• Experience administering or integrating CRM, LMS, sales readiness, conversation intelligence, internal communications, knowledge management, or business intelligence platforms.
• Experience creating AI adoption strategies, prompt libraries, agentic workflows, or role-based AI learning programs.
• Familiarity with change management, adult learning principles, instructional design, and reinforcement strategies.

Responsibilities

• Build, administer, and continuously improve just-in-time enablement workflows across the GTM technology ecosystem.
• Translate business priorities, product launches, sales plays, performance signals, and field needs into targeted enablement experiences within existing workflows.
• Establish intake, prioritization, design, launch, adoption, and continuous-improvement processes for enablement programs.
• Partner with Sales, Customer Success, Marketing, Product, Product Marketing, Revenue Operations, and regional leaders to deliver relevant enablement to the appropriate audiences.
• Help define and maintain the enablement technology roadmap, including integrations, governance, data quality, permissions, and system administration.
• Create scalable mechanisms for surfacing enablement recommendations based on role, stage, skill gaps, pipeline context, business priorities, and observed behaviors.
• Define a measurement framework for GTM competencies, skills, and behaviors across roles and segments.
• Develop reporting views and dashboards that show readiness, adoption, proficiency, and field execution.
• Establish leading and lagging indicators connecting enablement to behavior change, pipeline generation and progression, ramp time, productivity, and revenue performance.
• Partner with Revenue Operations, Business Intelligence, and sales leaders to improve data quality, source-of-truth definitions, and reporting consistency.
• Build mechanisms to identify skill gaps and prioritize interventions at individual, team, segment, and organizational levels.
• Create operating rhythms for reviewing insights, communicating findings, and translating measurement into action.
• Design and run a structured field communications process that reduces noise and helps GTM teams act on important information.
• Define communications standards, channels, audiences, ownership, governance, and service-level expectations.
• Build an integrated communications calendar with Marketing, Product Marketing, Sales Operations, Customer Success Operations, and regional stakeholders.
• Develop communications segmentation and targeting practices based on role, region, customer segment, and business priority.
• Measure communications reach, engagement, comprehension, and downstream action, and use findings to improve the operating model.
• Support development and operational execution of SKO general session content and other high-visibility GTM events.
• Partner with executive speakers and cross-functional content owners to shape narratives, learning objectives, audience outcomes, and calls to action.
• Build content development plans, timelines, review processes, speaker preparation materials, and delivery standards.
• Connect general session messaging to follow-on enablement, manager reinforcement, field communications, and measurement.
• Bring an enablement and audience-experience perspective to complex, multi-stakeholder programs with tight deadlines.
• Develop practical guidance, learning experiences, workflows, and use cases that help GTM teams use AI effectively and responsibly.
• Identify opportunities for AI to improve productivity, customer engagement, preparation, coaching, content discovery, forecasting, and execution.
• Partner with IT, Security, Legal, Data, Operations, and functional leaders to establish AI governance, adoption standards, and change-management practices.
• Build role-based AI enablement for sellers, frontline managers, customer success professionals, marketers, and GTM leaders.
• Help teams critically evaluate AI outputs, protect confidential information, maintain customer trust, and exercise sound judgment.
• Establish adoption and impact measures to assess whether AI improves the quality, speed, and effectiveness of GTM work.

Benefits

• Competitive salaries and equity grants.
• Unlimited time off.
• Health, dental, and vision coverage.
• 401(k), FSA, and commuter benefits.
• Frequent team celebrations and recreation events.
• Home internet and phone stipend.
• Learning and development opportunities.
• Ability to influence a high-performance company on its way to IPO.
• The role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed