Account Executive (Tour Consultant)

EF Education First / Hult•Cambridge, MA

7d•$50,000 - $85,000•Hybrid

About The Position

The Account Executive (Tour Consultant) manages and grows a geographic territory of existing and prospective U.S. school customers, operating the territory as a business. The role partners with educators to create international educational travel programs, from sourcing and connecting with teachers to selecting tours that fit students’ interests and learning needs, building community excitement, recruiting student travelers, and preparing groups for departure. Consultants support groups throughout the travel cycle and develop repeat business as teachers return with new groups. The position combines sales, customer service, territory planning, and problem-solving. Consultants create roadmaps for sustainable growth, forecast and achieve sales goals, adapt their priorities to the school-year calendar, and use AI and other tools to support outreach and meetings. They also respond to teacher inquiries about tours, events, and emergencies, and resolve pre-tour, on-tour, and post-tour challenges using EF procedures. EF provides onboarding, ongoing training, and career-development support. The role is based in the Boston office, with the flexibility to work from home one day per week, and includes business travel opportunities.

Requirements

Strong persuasive communication and networking abilities; enjoys talking with people.
Interest in growing relationships, winning new business, and delivering a strong customer experience.
Sales-minded and motivated to meet or exceed goals.
Curiosity, persistence, and a willingness to try again when facing challenges.
Takes ownership and looks for ways to improve rather than limiting responsibilities.
Flexibility to pivot quickly in a fast-paced, changing environment to meet customer needs.
Attention to detail while working quickly and maintaining a broad perspective.
Commitment to working collaboratively as part of a motivating and supportive team.

Responsibilities

Manage and grow a geographic territory of existing and prospective school customers, owning the book of business from start to finish.
Make high-volume calls and conduct targeted outreach to identify schools and educators and convert interest into established travel programs.
Forecast and achieve monthly and quarterly sales projections and goals.
Support teachers and groups throughout the tour process, including inspiring teachers to lead tours, recruiting student travelers, preparing groups for departure, supporting them during tours, and encouraging repeat business.
Resolve pre-tour, on-tour, and post-tour customer challenges using knowledge of EF procedures.
Use AI and other tools to improve outreach, follow-up, and in-person meetings.
Field incoming calls from teachers across the organization about tour-related questions, events, and emergencies.
Adapt priorities to the school-year calendar and support teachers during planning, recruitment, departure, and return seasons.
Build relationships with educators and promote travel-based learning as an essential part of education.
Develop a territory roadmap to drive sustainable growth, resolve business challenges, and combine sales with customer-first service.

Benefits

Four weeks of paid vacation during the first year, ten paid holidays, and two floating holidays.
Exciting business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance options.
Legal and pet insurance options.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including an annual fitness reimbursement.
Frequent social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Professional growth through a robust monthly calendar of trainings and workshops.
Hybrid flexibility to work from home one day per week.