Patient Education Consultant

Tactile Medical•New York, NY

9d•$24 - $38

About The Position

At Tactile Medical, the Patient Education Consultant conducts product demonstrations and trainings with current and potential patients in an assigned area. The role builds rapport with patients through product introductions, discussion of financial options, and sales completion, then provides training to ensure patients can use their products as prescribed. Demonstrations take place in person at a predetermined location; trainings may be delivered in person or via telehealth. Both interactions require documentation that varies according to insurance and company requirements. The consultant educates patients and caregivers on device use, coordinates appointments, explains financial responsibility and insurance coverage, completes sales and paperwork, and collaborates with territory partners and internal teams to support orders and patient needs. The position requires travel up to 80% within the assigned territory and may involve visits to patients at home, in clinics, or in virtual environments.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of experience in a patient-facing, education/training, and/or highly advanced customer service role.
Ability to lift 20 pounds regularly.
Ability to work remotely and travel to patients in home, clinic, or virtual environments.
Clear written and verbal communication with patients, caregivers, field staff, and internal teams.
Strong interpersonal communication skills, including empathy for patients and caregivers.
Strong critical-thinking and decision-making skills in healthcare-related situations.
Confidence and professionalism when interacting with people of diverse cultures, ages, and abilities.
Excellent organization and time-management skills, including proactive and efficient management of multiple appointments.
Ability to apply information from online learning modules and virtual or in-person interactions to improve the patient experience.
Teaching skills.
Ability to stay focused and organized to complete assigned tasks.
Technology skills to complete paperwork, update records, and communicate progress efficiently.
Ability to work independently and be self-directed to achieve results.

Nice To Haves

Health-related certification.
Medical device or healthcare industry experience.

Responsibilities

Educate patients and caregivers on device use, including garment donning and doffing, controller use, prescribed protocols, and starting therapy sessions.
Contact patients within service-level expectations to schedule and complete trainings and demonstrations.
Conduct direct sales to patients, explain financial responsibility and insurance coverage, and finalize sales.
Provide clear verbal instruction and adapt demonstrations and trainings to each patient’s needs, using adaptive techniques when necessary.
Respond appropriately to positive and negative patient feedback or objections concerning products, financial responsibility, and paperwork.
Prepare for trainings and demonstrations by confirming appointment details and ensuring that necessary equipment, supplies, documentation, and accessories are available.
Review, complete, and submit required paperwork with patients and answer their questions.
Collaborate with territory partners to complete orders, including collecting signatures on prescriptions or other documents required for insurance.
Identify, escalate, and communicate problems, questions, and additional patient support needs to the appropriate department.
Use translation tools effectively for patients whose first language is not English.
Meet or exceed established performance expectations.
Maintain compliance with applicable regulatory requirements, including HIPAA.
Travel up to 80% within the assigned territory.
Perform other duties as assigned.