Patient Education Consultant

Tactile Medical•Colorado Springs, CO

12d

About The Position

At Tactile Medical, the Patient Education Consultant conducts product demonstrations and trainings for current and potential patients in an assigned territory. The role builds rapport with patients by introducing products, explaining financial options, and finalizing sales, then training patients to use their products as prescribed. Demonstrations take place in person at a predetermined location; trainings may be conducted in person or via telehealth. Patient interactions require documentation according to insurance and company requirements. The position involves travel of up to 80% within the assigned territory.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of experience in a patient-facing education or training role and/or a highly advanced customer service role.
Ability to lift 20 pounds regularly.
Ability to work remotely and travel to patients in home, clinic, or virtual environments.
Clear written and verbal communication with patients, caregivers, field staff, and internal teams.
Strong interpersonal communication skills, including empathy for patients and caregivers.
Strong critical thinking and decision-making skills in healthcare-related situations.
Confidence and professionalism when interacting with people of diverse cultures, ages, and abilities.
Excellent organization and time-management skills, including proactively scheduling and managing multiple appointments.
Ability to apply information from online learning modules and virtual or in-person interactions to improve the patient experience.
Skill in teaching others.
Ability to stay focused and organized to complete assigned tasks.
Technology skills sufficient to complete paperwork, update records, and communicate progress efficiently.
Ability to work independently and be self-directed in achieving results.

Nice To Haves

Health-related certification.
Medical device or healthcare industry experience.

Responsibilities

Educate patients and/or caregivers on all aspects of device use, including garment donning and doffing, controller use, prescribed protocols, and starting a therapy session.
Contact patients within service-level expectations to schedule and complete trainings and demonstrations.
Conduct direct sales to patients by clearly explaining financial responsibility and insurance coverage and finalizing the sale.
Provide clear verbal instruction and adapt demonstrations or training to each patient’s needs, using adaptive techniques when needed.
Respond appropriately to positive and negative patient feedback or objections regarding the product, financial responsibility, and required paperwork.
Prepare for appointments by confirming details and ensuring necessary equipment, supplies, documentation, and accessories are available.
Review, complete, and submit required paperwork with patients and answer their questions.
Work with territory partners to complete orders, including collecting signatures on prescriptions or other documents required for insurance.
Identify, escalate, and communicate problems, questions, or additional patient support needs to the appropriate department.
Use translation tools effectively when patients do not speak English as their first language.
Meet or exceed established performance expectations.
Maintain compliance with applicable regulatory requirements, including HIPAA.
Travel up to 80% within the assigned territory.
Perform other duties as assigned.