Patient Education Consultant

Tactile Medical•Colorado Springs, CO

1d•$24 - $31

About The Position

At Tactile Medical, the Patient Education Consultant conducts demonstrations and trainings for current and potential patients in an assigned area. The role builds rapport with patients by introducing products, discussing financial options, completing direct sales, delivering patient training, and ensuring patients can use their products as prescribed. Demonstrations take place in person at a predetermined location; trainings may be delivered in person or via telehealth. Patient-facing interactions require documentation that varies according to insurance and Tactile Medical requirements. The position involves travel of up to 80% within the assigned territory and may require work with patients in home, clinic, or virtual environments.

Requirements

Bachelor's degree or equivalent work experience.
At least 2 years of experience in a patient-facing, education/training, and/or highly advanced customer service role.
Ability to lift 20 pounds on a regular basis.
Ability to work remotely and travel to patients in home, clinic, or virtual environments.
Clear written and verbal communication with patients, caregivers, field staff, and internal teams.
Strong interpersonal communication skills, including empathy toward patients and caregivers.
Strong critical-thinking and decision-making skills in healthcare-related situations.
Confidence and professionalism when interacting with people of diverse cultures, ages, and abilities.
Excellent organization and time-management skills, including proactive and efficient scheduling and management of multiple appointments.
Ability to apply new information from online learning modules and virtual or in-person interactions to enhance the patient experience.
Skill in teaching others.
Ability to stay focused and organized to complete assigned tasks.
Technology skills to complete paperwork, update records, and communicate progress efficiently.
Ability to work independently and be self-directed in achieving results.

Nice To Haves

Health-related certification.
Medical device or healthcare industry experience.

Responsibilities

Educate patients and/or caregivers on all aspects of device use, including donning and doffing garments, using the controller, following prescribed protocols, and initiating therapy sessions.
Contact patients within service-level expectations to schedule and complete trainings and demonstrations.
Conduct direct sales to patients by clearly explaining their financial responsibility and insurance coverage and finalizing the sale.
Provide clear verbal instructions and adapt demonstrations and training to each patient's circumstances and needs.
Respond appropriately to positive or negative patient feedback and objections concerning the product, financial responsibility, and required paperwork.
Prepare for trainings and demonstrations by confirming appointment details and ensuring all required equipment, supplies, documentation, and accessories are available.
Review, complete, and submit required paperwork with patients and answer their questions.
Collaborate with territory partners to facilitate order completion, including collecting signatures on prescriptions or other documents required for insurance.
Identify, escalate, and communicate problems, questions, and additional patient support needs to the appropriate department.
Use translation tools effectively for patients whose first language is not English.
Meet or exceed established performance expectations.
Maintain compliance with applicable regulatory requirements, including HIPAA.
Travel up to 80% within the assigned territory.
Perform other duties as assigned.