Patient Education Consultant

Tactile Medical•Las Vegas, NV

14h

About The Position

At Tactile Medical, the Patient Education Consultant conducts demonstrations and trainings on the company’s products with current and potential patients in an assigned territory. The role builds rapport with patients, introduces products, discusses financial options, finalizes sales, provides product training, and helps ensure patients can use their products as prescribed. Demonstrations take place in person at a pre-determined location; trainings may be in person or via telehealth. Patient-facing interactions require documentation that varies according to insurance requirements and Tactile Medical standards. The position involves travel of up to 80% within the assigned territory and may require visits to patients at home, in clinics, or in virtual environments. The starting US pay range is $23.89–$31.35 USD. Offers may differ based on location and job-specific knowledge, skills, and experience. The total compensation package includes medical, dental, and vision benefits; retirement benefits; an employee stock purchase plan; paid time off; parental leave; family medical leave; volunteer time off and additional leave programs; life insurance; disability coverage; and other life and work wellness benefits and discounts. Benefits may be subject to eligibility, waiting periods, contributions, and other conditions.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of experience in a patient-facing education or training role and/or a highly advanced customer-service role.
Ability to lift 20 pounds on a regular basis.
Ability to work remotely and travel to patients in home, clinic, or virtual environments.
Clear written and verbal communication with patients, caregivers, field staff, and internal teams.
Strong interpersonal communication skills, including empathy for patients and caregivers.
Strong critical-thinking and decision-making skills in healthcare-related situations.
Confidence and professionalism when interacting with people of diverse cultures, ages, and abilities.
Excellent organization and time-management skills, including proactive and efficient scheduling and management of multiple appointments.
Ability to apply new information received through online learning modules and virtual or in-person interactions to improve the patient experience.
Teaching skills.
Ability to remain focused and organized while completing assigned tasks.
Technology skills to complete paperwork, update records, and communicate progress efficiently.
Ability to work independently and self-direct efforts to exceed results.

Nice To Haves

Health-related certification.
Medical device or healthcare industry experience.

Responsibilities

Educate patients and/or caregivers on all aspects of device use, including donning and doffing garments, operating the controller, following prescribed protocols, and initiating therapy sessions.
Contact patients within service-level expectations to schedule and complete trainings and demonstrations.
Conduct direct sales to patients by explaining their financial responsibility and insurance coverage clearly and thoroughly, and finalizing sales.
Provide clear verbal instruction during demonstrations and trainings, adapting the approach to each patient’s situation and needs, including use of adaptive techniques when needed.
Manage and respond appropriately to positive or negative patient feedback and objections concerning the product, financial responsibility, and required paperwork.
Prepare for trainings and demonstrations by confirming appointment details and ensuring all necessary equipment, supplies, documentation, and accessories are available.
Review, complete, and submit required paperwork with patients and answer their questions.
Work with territory partners to complete orders, including collecting signatures on prescriptions or other documents required for insurance.
Identify, escalate, and communicate problems, questions, or additional patient-support needs to the appropriate department for follow-up.
Use translation tools effectively for patients whose first language is not English.
Meet or exceed established performance expectations.
Maintain compliance with applicable regulatory requirements, including HIPAA.
Travel up to 80% within the assigned territory.
Perform other duties as assigned.