Patient Education Consultant

Tactile Medical•Memphis, TN

13h•$24 - $31

About The Position

At Tactile Medical, the Patient Education Consultant conducts demonstrations and trainings for current and prospective patients in an assigned area. The role builds rapport with patients by introducing products, discussing financial options, and completing sales, then delivers training to help patients use their products as prescribed. Demonstrations take place in person at a predetermined location; training may take place in person or via telehealth. Patient interactions require documentation that varies according to insurance and company requirements. The position includes travel of up to 80% within the assigned territory.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of experience in a patient-facing, education/training, and/or highly advanced customer service role.
Ability to lift 20 pounds on a regular basis.
Ability to work remotely and travel to patients in home, clinic, or virtual environments.
Clear written and verbal communication with patients, caregivers, field staff, and internal teams.
Strong interpersonal communication skills, including empathy for patients and caregivers.
Strong critical-thinking and decision-making skills in healthcare-related situations.
Confidence and professionalism when interacting with people of diverse cultures, ages, and abilities.
Excellent organization and time-management skills, including proactive and efficient management of multiple appointments.
Ability to apply new information from online learning modules and virtual or in-person interactions to enhance the patient experience.
Skill in teaching others.
Ability to remain focused and organized while completing assigned tasks.
Technology skills to complete paperwork, update records, and communicate progress efficiently.
Ability to work independently and be self-directed in achieving results.

Nice To Haves

Health-related certification.
Medical device or healthcare industry experience.

Responsibilities

Educate patients and/or caregivers on all aspects of device use, including garment donning and doffing, controller use, prescribed protocols, and starting therapy sessions.
Contact patients within service-level expectations to schedule and complete trainings and demonstrations.
Conduct direct sales to patients by clearly explaining financial responsibility and insurance coverage and finalizing product sales.
Provide clear verbal instruction and adapt demonstrations and trainings to patients’ individual situations and needs.
Respond appropriately to positive or negative patient feedback and objections about products, financial responsibility, and required paperwork.
Prepare for trainings and demonstrations by confirming appointment details and ensuring all necessary equipment, supplies, documentation, and accessories are available.
Review, complete, and submit required paperwork with patients and answer their questions.
Work with territory partners to complete orders, including collecting signatures on prescriptions or other documents required for insurance.
Identify, escalate, and communicate problems, questions, or additional patient support needs to the appropriate department.
Use translation tools effectively when working with patients whose first language is not English.
Meet or exceed established performance expectations.
Maintain compliance with applicable regulatory requirements, including HIPAA.
Travel up to 80% within the assigned territory.
Perform other duties as assigned.