Patient Education Consultant

Tactile Medical•Springfield, IL

6d•$24 - $31

About The Position

At Tactile Medical, the Patient Education Consultant conducts product demonstrations and trainings for current and potential patients in an assigned area. The consultant builds rapport with patients, introduces Tactile Medical products, discusses financial options, closes sales, delivers patient training, and ensures patients can use their products as prescribed. Demonstrations are conducted in person at a predetermined location; trainings may be conducted in person or via telehealth. Patient interactions require documentation that varies by insurance and company requirements. The position travels up to 80% within the assigned territory and may involve visits to patients in homes, clinics, or virtual environments.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of experience in a patient-facing, education/training, and/or highly advanced customer service role.
Ability to lift 20 pounds on a regular basis.
Ability to work remotely and travel to patients in home, clinic, or virtual environments.
Clear written and verbal communication with patients, caregivers, field staff, and internal teams.
Strong interpersonal communication skills, including empathy toward patients and caregivers.
Strong critical-thinking and decision-making skills in healthcare-related situations.
Confidence and professionalism when interacting with people of diverse cultures, ages, and abilities.
Excellent organization and time-management skills, including proactive and efficient scheduling and management of multiple appointments.
Ability to apply new information from online learning modules and virtual or in-person interactions to enhance patient experience.
Teaching skills.
Ability to stay focused and organized while completing assigned tasks.
Technology savvy, with the ability to complete paperwork, update records, and communicate progress efficiently.
Ability to work independently and be self-directed to achieve results.

Nice To Haves

Health-related certification.
Medical device or healthcare industry experience.

Responsibilities

Educate patients and/or caregivers on all aspects of device use, including garment donning and doffing, controller operation, prescribed protocols, and starting therapy sessions.
Contact patients within service-level expectations to schedule and complete trainings and demonstrations.
Make direct sales to patients by clearly explaining financial responsibility and insurance coverage, and finalizing the sale.
Provide clear verbal instruction and adapt demonstrations or training to the individual needs of patients and caregivers, using adaptive techniques when needed.
Respond appropriately to positive and negative patient feedback or objections concerning products, financial responsibility, and required paperwork.
Prepare for all trainings and demonstrations by confirming appointment details and ensuring necessary equipment, supplies, documentation, and accessories are available.
Review, complete, and submit required paperwork with patients and answer their questions.
Collaborate with territory partners to complete orders, including collecting signatures on prescriptions or other documents required for insurance.
Identify, escalate, and communicate problems, questions, or additional patient-support needs to the appropriate department.
Use translation tools effectively for patients whose first language is not English.
Meet or exceed established performance expectations.
Maintain compliance with applicable regulatory requirements, including HIPAA.
Travel up to 80% within the assigned territory.
Perform other duties as assigned.