Patient Education Specialist

Gifthealth • Columbus, OH

5d • Hybrid

About The Position

The Patient Education Specialist is responsible for comprehensive patient education and reports to the Patient Education Manager. The role supports exceptional patient and client experiences through effective care education, operational excellence, and continuous improvement. The specialist partners cross-functionally to resolve complex patient issues, improve satisfaction metrics, and support the Customer Success Team while ensuring alignment with organizational goals and compliance standards.

The position develops and maintains evidence-based educational materials, provides individual and group education, assesses patient understanding and learning needs, and documents education encounters according to applicable requirements. The schedule offers availability from 8:00 A.M. to 8:00 P.M. Monday through Friday, with occasional night and weekend hours based on business needs and cross-facility travel as needed. The role is hybrid or remote and includes regular meetings with internal teams and, as needed, external vendor and consultant partners.

Requirements

• Bachelor’s degree in nursing.
• Active nursing license.
• Three to five years of clinical nursing experience.
• Knowledge of nursing principles, practices, and standards of care; adult learning principles; common medical conditions, treatments, medications, and diagnostic procedures; regulatory and accreditation standards; and patient-centered communication.
• Excellent written, verbal, and interpersonal communication skills.
• Collaboration and teamwork skills.
• Strong assessment, documentation, and EMR skills.
• Ability to design or update educational programs to tailor them to individual patient needs.
• Ability to prioritize and support multiple educational programs.

Nice To Haves

• Training in pediatric and adult education.
• Certified Diabetes Care and Education Specialist certification.
• Prior authorization experience.
• Obesity management experience.
• Five or more years of clinical nursing experience.
• Knowledge of pharmacy operations, chronic disease management, preventative care, wellness education, and emerging treatment protocols.
• Curriculum development, advanced presentation, and group facilitation skills.
• Data tracking and educational outcome evaluation skills.
• Ability to analyze patient education trends.

Responsibilities

• Assess patient understanding, barriers, and readiness to learn, using clinical expertise to adjust teaching methods and support comprehension of health information.
• Provide one-on-one and group education sessions on diagnoses, medications, procedures, and care instructions to improve patient outcomes and engagement.
• Document patient education encounters in accordance with clinical, regulatory, and organizational requirements to support accurate communication and care coordination.
• Partner cross-functionally to resolve complex patient issues, improve satisfaction metrics, and support exceptional patient experiences.
• Ensure required courses, continuing education, and compliance training are completed in accordance with state board requirements and company policy.
• Create and maintain evidence-based educational materials, including handouts, digital resources, and teaching tools, that meet regulatory and organizational standards.

What This Job Offers

• Job Type: Full-time