Copy of Patient Education Specialist
About The Position
The Patient Education Specialist is responsible for comprehensive patient education and reports to the Patient Education Manager. The role drives exceptional patient and client experiences through effective care education, operational excellence, and continuous improvement. The specialist partners cross-functionally to resolve complex patient issues, improve satisfaction metrics, support the Customer Success Team, and ensure alignment with organizational goals and compliance standards. The position is hybrid or remote. The schedule requires availability from 8:00 A.M. to 8:00 P.M. Monday through Friday, with night and weekend hours on occasion as business needs determine, and cross-facility travel as needed. The role includes regular meetings with Patient Education, Customer Success, Pharmacy Operations, and senior leadership teams, and may include meetings with external vendor and consultant partners. The position is full-time and exempt.
Requirements
- Bachelor’s degree in nursing.
- Active nursing license.
- 3–5 years of clinical nursing experience.
- Knowledge of nursing principles, practices, and standards of care; adult learning principles; common medical conditions, treatments, medications, and diagnostic procedures; regulatory and accreditation standards; and patient-centered communication.
- Excellent written, verbal, and interpersonal communication skills.
- Collaboration and teamwork skills.
- Strong assessment, documentation, and EMR skills.
- Ability to design or update educational programs to tailor them to individual patient needs.
- Ability to prioritize and support multiple educational programs.
Nice To Haves
- Training in Pediatric and Adult Education.
- Certified Diabetes Care and Education Specialist certification.
- Prior Authorization experience.
- Obesity Management experience.
- 5 or more years of clinical nursing experience.
- Knowledge of pharmacy operations, chronic disease management, preventative care, wellness education, and emerging treatment protocols.
- Curriculum development, advanced presentation, and group facilitation skills.
- Data tracking and educational outcome evaluation skills.
- Ability to analyze patient education trends.
Responsibilities
- Assess patient understanding, barriers, and readiness to learn, using clinical expertise to adapt teaching methods and support comprehension.
- Provide individual and group education on diagnoses, medications, procedures, and care instructions to improve patient outcomes and engagement.
- Document patient education encounters according to clinical, regulatory, and organizational requirements to support accurate communication and care coordination.
- Partner cross-functionally to resolve complex patient issues, improve satisfaction metrics, and support exceptional patient experiences.
- Ensure required courses, continuing education, and compliance training are completed in accordance with state board requirements and company policy.
- Create and maintain evidence-based educational materials, including handouts, digital resources, and teaching tools that meet regulatory and organizational standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
