Copy of Dispatcher - Patient Care Coordinator

TEAM MOBILE HEALTH CARE•Memphis, TN

5d•$20 - $24•Onsite

About The Position

Under supervision, the Dispatcher - Patient Care Coordinator supports the Team Operations Center by receiving and dispatching emergency and non-emergency calls, performing dispatcher and call-taker functions, and carrying out other assigned duties. The role operates EMS computer-aided dispatch equipment to assess calls, determine the appropriate level of EMS assistance, dispatch personnel, and relay information and messages. The position requires sound judgment under pressure, professionalism, effective communication, and a focus on improving operations and providing quality customer service. The position is full-time and on-site in Memphis, Tennessee.

Requirements

High school diploma or equivalent.
Superior customer service and critical-thinking skills.
Strong multitasking and time-management abilities.
Extensive communication skills and the ability to exercise considerable judgment under pressure.

Nice To Haves

One year of dispatching experience preferred.

Responsibilities

Display leadership and model professional conduct and standards for employees.
Operate EMS computer-aided dispatch equipment to receive and transmit information about medical ambulance calls for Team Mobile Health Care and contracted clients.
Evaluate incoming calls to determine the appropriate EMS assistance, dispatch units, and transmit information and messages according to requests or established procedures.
Answer incoming calls and obtain necessary information from callers.
Assess the nature and urgency of calls and dispatch appropriate personnel.
Maintain the status and location of EMS personnel and vehicles.
Transmit messages and information to equipment and units responding to calls.
Contact outside agencies as directed by the Manager on Duty.
Answer routine questions or refer calls to appropriate departments and administration.
Consult leadership on non-routine matters.
Work to improve operations, reduce turnaround times, streamline processes, and provide coordinated customer service.