Dispatcher (copy)

Hiller Plumbing, Heating, Cooling & Electrical•Jackson, TN

7d•$18 - $23

About The Position

The Dispatcher coordinates appointments for technicians at customer sites to maximize productivity and serves as a liaison between the company, technicians, and customers. The role delivers exceptional customer service reflective of Hiller’s values. Dispatchers schedule and prioritize service calls, maintain technician schedules and on-call rotations, keep customer database information accurate, and address concerns from customers and technicians. The position may require extended hours, nights, or weekends. Compensation is $18–$23 an hour.

Requirements

High school diploma or GED.
Basic computer skills, including Word, Excel, and other company software.
Exceptional written and verbal interpersonal and communication skills.
Geographical knowledge of the service area and/or map-reading skills.
Ability to work extended hours, nights, or weekends.
Applicants must undergo pre-employment drug screening and background checks.

Nice To Haves

ServiceTitan experience preferred.
At least 3 years of prior industry experience in dispatch and coordination preferred.

Responsibilities

Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and/or operational needs.
Coordinate and maintain technician on-call schedules and after-hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Maintain complete, accurate, and updated information in the customer database.
Resolve customer conflicts through clear communication and promptly address concerns, questions, or problems.
Promptly report service issues to the appropriate leader to help maintain customer satisfaction.
Address concerns, questions, and problems from customers and technicians.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Long- and short-term disability coverage.
Company-paid $50,000 life insurance (also described as company-paid life insurance).
Company-paid vacation.
Paid holidays.
Medical and dependent-care flexible spending accounts.
401(k) plan with company match.
Employee referral program.
Paid training in a state-of-the-art facility.
Weekly pay.
Competitive bonus structure.
Free telehealth from day one.
Year-round work with no layoffs.
Advancement opportunities and established career paths.
Team atmosphere and a family-owned care culture.
Regular performance reviews.
Healthy work/life balance.