Patient Education Specialist

RadNet • Santa Clara, CA

1d

About The Position

The Patient Education Specialist provides education and consultation to screening mammography patients about EBCD, including its importance and advantages. The role explains breast health information in a clear, compassionate manner, addresses patient concerns, maintains records of educational interactions, and contributes patient feedback to quality improvement and satisfaction efforts. The specialist also contacts scheduled patients, supports educational campaigns, and works with the Vice President of Women’s Health Services to increase EBCD conversion rates at the assigned Imaging Center.

Requirements

• Excellent interpersonal and communication skills, including the ability to explain medical information clearly and compassionately.
• Ability to work with diverse populations and address varying health literacy levels and cultural backgrounds.
• Strong organizational and time management skills, including the ability to manage multiple patient needs.
• Empathy, patience, and active listening skills to support patients emotionally.
• Strong working knowledge of MS Word, Excel, and PowerPoint.
• Professional judgment and customer-service skills.
• Attention to detail, organization, and multitasking ability.
• Ability to thrive in a fast-paced environment and prioritize work using a structured approach.

Nice To Haves

• Prior experience in patient education and healthcare communication is strongly preferred.
• At least 2 years of experience training and presenting information to individuals or groups is strongly preferred.
• Experience in breast health education or radiology is highly desirable.

Responsibilities

• Offer dedicated consultation services to screening mammography patients regarding EBCD.
• Explain the importance of regular screening and early breast cancer detection in clear, understandable terms.
• Address misconceptions and concerns about breast health and EBCD using relevant data and statistics.
• Maintain accurate records of education provided, patient feedback, and concerns raised.
• Provide patient feedback to quality improvement initiatives and patient satisfaction assessments.
• Stay current on EBCD statistics and marketing tools.
• Attend relevant meetings to improve EBCD and patient education skills and knowledge.
• Proactively contact scheduled patients to review EBCD advantages and encourage them to add the service.
• Provide educational information and assist with campaign roll-outs to selected patients.
• Work closely with the Vice President of Women’s Health Services to increase EBCD conversion rates at the assigned Imaging Center.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any company imaging center for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed